Mode

Aspire A515-56 bluetooth mouse pauses every few seconds

Member Posts: 5 New User
I have an Aspire A515-56 notebook with Windows 10 64bit, BIOS 1.08 and latest drivers from acer support.
When using a bluetooth mouse, the connection stops every 20-60 seconds for about 1 second. There is no difference when the notebook is in use or idling.
I tried to repair the mouse, reinstall Intel Bluetooth Driver (AX201) from Intel Support, this didn't make any difference.
I used the same mouse on an older notebook and never had any issue.
Anybody has a solution for this issue?

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Best Answer

  • ACE Posts: 45,218 Trailblazer
    Answer ✓
    Check if the BT mouse also shows up in the HumanInterface folder? What is the BT mouse model and number? Jack E/NJ

    Jack E/NJ

Answers

  • ACE Posts: 45,218 Trailblazer
    Open Device Manager. Click Bluetooth folder. Right click bluetooth mouse properties. Click power management tab. Uncheck box to  allow laptop to turn off mouse to save power. Jack E/NJ

    Jack E/NJ

  • Member Posts: 5 New User
    Thanks for your answer.
    I checked Intel Bluetooth Adapter and also the mouse device (from Bluetooth category). Power Management tab is not visible for neither of them.
  • ACE Posts: 45,218 Trailblazer
    Answer ✓
    Check if the BT mouse also shows up in the HumanInterface folder? What is the BT mouse model and number? Jack E/NJ

    Jack E/NJ

  • also try disabling the wireless network and see if the problem occurs. Also check for other bluetooh devices near the mouse.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Member Posts: 5 New User
    In Human Interface folder there is Bluetooth HID Device. I unchecked "Allow laptop to turn off..." from Power Management tab.
    Now the mouse freezing problem is gone.
    Thank you!
  • Member Posts: 5 New User
    also try disabling the wireless network and see if the problem occurs. Also check for other bluetooh devices near the mouse.
    As I said in the previous post, I solved the problem.
    I want to mention that I had problems at work with the bluetooth mouse disconnecting when there were many devices in use in the same room (15 bluetooth mice and 3 bluetooth headphones). The disconnect time was 10-30 seconds and happened once or twice every day.
    I couldn't find any way to solve this except work from home :)
  • ACE Posts: 45,218 Trailblazer
    Congratulations on your success!    :)   Jack E/NJ

    Jack E/NJ

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register