Predator Helios 300 the laptop suddenly froze and now nothing works

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.
[Edited the thread to add title issue detail]

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Rudy21

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

Rex412

After trying to click reset this PC it just said "There was a problem resetting your PC"

Rex412

Rudy21 said:

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

Thanks for the quick reply! Is there any other way to possibly fix this issue or anything I could try before resorting to a factory reset? I will if that's the only option left, but it'd be preferable otherwise. I finally managed to get into windowsRE, only to be meant with the error code 80070013

Rex412

Rudy21 said:

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

After trying to click reset your PC it just says "There was a problem resetting your PC" and will not let me.

Rex412

Rudy21 said:

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

After trying to click reset this PC it just said "There was a problem resetting your PC"

Rex412

Rudy21 said:

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

After trying to click reset this PC it just said "There was a problem resetting your PC"

Rex412

Rudy21 said:

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

After trying to click reset this PC it just said "There was a problem resetting your PC"

Rex412

Rudy21 said:

Rex412 said:

Hey! I could use some help, everything was fine as normal, nothing seemed amiss then the laptop suddenly froze and now nothing's working. Now I cannot do anything but sign in and get into bios. Nothing seems to be working suddenly, windows freezes, I can't get in to safe mode through any method (windowsRE doesn't seem to launch, f8 doesn't work.), task manager won't open, windows won't respond, the taskbar and no other windows services work. The command prompt will not open neither will any other hotkey windows. It doesn't connect to the internet either and signing in takes a long time, 5-10 minutes and I'm at a loss. Windows seems to actually be launching, but once signed in nothing works and everything freezes. Any activity of any kind freezes the computer or seems to be loading before freezing again. Any help would be greatly appreciated! Maybe I'm missing something; but at this point even a way to factory reset this thing that can actually be accessed would be appreciated.

Instead of resetting everything i would suggest you to try Alt + F10 during boot and refresh the unit.

Please find the steps below

https://acer--tst.custhelp.com/app/answers/detail/a_id/35232/~/how-to-restore-windows-on-my-acer-computer-using-alt-+-f10-on-startup#:~:text=Press the Alt and F10,Click Reset your PC.

Anything else to possibly try? Reset doesn't seem to work.

MrBox

Hey I was turning on my computer but when was in my whole taskbar was missing but the dark grey line is there but all the apps are gone including the place where you shut down or restart your computer. I don’t know what’s going on

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