Massive fps drops after a few minutes of gaming-Helios 300 2020 rtx 2060 i7 variant

HiMynameis
HiMynameis Member Posts: 4 New User
After around 6 months of having this laptop, I've recently begun to get a very big fps drop after around 30 minutes of playing any game. It drops from around 100 fps to around 20-30 fps and stays that way for a few minutes. Pressing the turbo button usually fixes this temporarily. After a while, it comes back. Whenever this happens, there is a big drop in the cpu usage and a gpu usage becomes 100%.gpu core clock also decreases.
I don't think it's thermal throttling as I have been getting the same temps as always and even when I undervolt and turn off turbo boost,the problem still persists. 
Can anyone help me fix this?

Answers

  • Tachi13
    Tachi13 Member Posts: 135 Skilled Fixer WiFi Icon
    Hi @HiMynameis

    Did you try performing a BIOS default (F2 on boot, F9 and Enter, then F10 and Enter), check the task manager and disable unwanted applications under "startup" as it might automatically impact CPU usage sometimes. Keep the windows up to date, increasing the virtual memory and performing a clean boot can actually make a lot of changes. Also check with the game's customer support or community to see if other players face the issues due to an in game update.

    Hope this helps, please share an update, Thank you.
    Please click on "Yes" if you find this answer helpful. :):)
  • HiMynameis
    HiMynameis Member Posts: 4 New User
    @Tachi13 None of this seems to have worked unfortunately. I'm getting this problem on the last three games I've played:ghostrunner, dragon quest 11s and hitman 3 so I don't think it's an issue with any specific game. 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    HiMynameis

    Please perform the following steps and check the CPU usage :
    >>>Power Reset
    Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect and monitorthe CPU usage.


    >>>End Task of running programs and Disable Startup program in task manager. This fix can help you quickly end high CPU usage issue when your device becomes extremely slow or even get stuck with running programs:

    Press Ctrl + Alt + Del keys at the same time to bring up Task Manager; 
    Select Task Manager > Check and select programs that are taking high memory and CPU usage > Click End Task to close selected programs or apps. 
    Click on Startup on Task Manager > Select and right-click on unnecessary programs or apps > Select Disable to stop them running from Startup.


    >>>Run DISM command to decrease high CPU usage

    Right-click on Start and select Command Prompt (Admin), sign in with your administrator account;

    Type: DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter;

    Type: DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess and hit Enter;

    Type: sfc /scannow and hit Enter.


    >>>Disable Superfetch and Windows services to fix Windows high CPU usage 

    Press Ctrl + Shift + Esc to open Task Manager;

    Go to Services tab and click Open services;

    Navigate and locate Superfetch, right click on it and select Properties;

    Click Stop to end the Superfetch service and click OK to confirm the change.


    >>>Press Win + R to open Run dialog > Type: msconfig and click OK;

    Check Hide all Microsoft services under Services tab > Uncheck all other remaining services > OK to save all changes;

    Restart Windows > Enable any services individually and reboot PC > Repeat the process till Windows high CPU usage issue gets fixed by then.

    Accept if its Helpful.   B)
  • rivian
    rivian Member Posts: 2 New User
    HiMynameis where you able to resolve this issue?