R751T Chromebook 11

Trstno1rv3
Trstno1rv3 Member Posts: 1 New User
Hi i purchased my Chromebook about six months ago and a couple days ago battery completely died now it shows no signs of charging and it doesn't want to turn on screen completely black please help

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @Trstno1rv3

    Disconnect the laptop from the power chord, press and hold down the power button and the refresh button together and hold it down for about 30 secs. Then connect the laptop back to the charger and check with it for any sign of life. Even try with a different charger.

    Hope it will help you in some way.
  • Brianvaughan12345
    Brianvaughan12345 Member Posts: 1 New User
    I have the same issue as Trstno1rv3.  I have reset for 30 seconds.  Computer less than a year old.  When its plugged in I think I should at least see a charging light or something right?   Should I disconnect the batter and reconnect or?    This is ridiculous for a new computer.
  • billsey
    billsey ACE Posts: 34,697 Trailblazer
    @Brianvaughan12345 if the reset suggested doesn't help your best bet is to go ahead and contact Acer support.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.