Issue with graphic card in predator helios 300 ph 315-51

Ankit_001
Ankit_001 Member Posts: 13

Tinkerer

edited January 2021 in Predator Laptops
Hi, I have a predator  ph 315-51 with i5 8300h and 1060 nvidia gpu and 16 gb ram

for 1-2 days i was facing a issue that red dead redemption was giving an error gfx_error, Which is quite common error for that game. later I realized that i'm having graphical issue with other games as well. I ran a heavens benchmark test. and you can see the issues which i am facing. all the drivers are up to date and i even tried using older version of Nvidia but it didn't work. Also heavens benchmark started giving this issue only after i formatted the system, it was  not giving any issue before the format, the issues remained for games only. 

I have read on few forums that its a sign of GPU dying and some people were saying it could be issue related to power etc. Help would be much appreciated

https://youtu.be/X6rkSk4kNJs

Answers

  • Ro46
    Ro46 Member Posts: 86 Troubleshooter
    You mentioned the problem started after formatting the system, have you try use the restore the system from a restore point? Also have you set up the GPU default for gaming?
  • Ankit_001
    Ankit_001 Member Posts: 13

    Tinkerer

    Have tried a lot of things like system restore, updating/downgrading driver, manually setting Nvidia graphic card for games etc. nothing worked
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Its a telltale sign of a dying GPU. How old is the laptop?
  • Ankit_001
    Ankit_001 Member Posts: 13

    Tinkerer

    2 years old, bought it in 2018
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    edited February 2021
    What were the temperatures under load?
  • Ankit_001
    Ankit_001 Member Posts: 13

    Tinkerer

    haven't tested it right now, as laptop crashes whenever I use graphic benchmark, last time when i why using my laptop, its temperature never exceeded 75 degree Celsius
  • when you connect an external monitor, does the same problem occur?
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  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Thats not bad at all. Can you connect it to an external monitor. But most likely the gpu is gone. Very unfortunate though.