Acer rejected my warranty please help.acer nitro 5 515-54

Rock0921
Rock0921 Member Posts: 2 New User
edited January 2021 in Nitro Gaming
So I sent in my acer nitro 5 515-54 that I bought from best buy back in November of 2019. It's under warranty until until February 2021. It was over heating the d drive disappeared from my pc. So I went to reformat. When I reformatted it overheated in the middle of the process. So I sent it in because it now won't go past the acer logo nor boot in recovery mode. I just received an email that repair was aborted. So I called and they said they found clumps of dust and liquid damage. The funny thing is that it sits on a desk and I've never spilled anything on a computer ever. That's always one of my biggest fears. As well the keys started to become loose because I play an mmo rpg. They told me to contact a level 2 agent and send it back in wtf? . What does the warranty actually cover? 

Answers

  • Rock0921
    Rock0921 Member Posts: 2 New User
    Acer rejected my warranty. 
  • sri369
    sri369 ACE Posts: 2,881 Pathfinder
    Liquid damage could have been there due to excessive moisture in air that may have condensed inside the laptop. And that moisture could have attracted the lumps of dust. You could try asking them for picture of what they mentioned and see if that helps understand what went wrong.
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