Display is being wonky could use some help PT515-52

Darkfire575
Darkfire575 Member Posts: 4 New User
edited January 2021 in Predator Laptops
I have a Acer Predator Triton 500 PT515-52 and for the life of me I can't find an email for Acer to get help so I thought I'd ask here. I've had no real problems with my Acer except sometimes my display will go horror movie "This is just a test" old school tv screens. If anyone has any idea what is going on or if you believe I need to send my laptop in please let me know!

Edit: I should probably mention this is not the first time I have seen this happen but is the first time it happened to such a degree. I'd say normally it breaks? around on screen options like moving through a websites tabs but this one obviously caught my attention I'll make sure to take more pictures assuming it continues!  

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Looks like a foobard GPU, the fact the start bar is fine is a tad odd though. You could try a full removal of the graphics drivers, then reinstalling the latest stable drivers.

    As for the support it depends where you are based, if in the UK a quick link:
    https://customercare.acer-euro.com/customerselfservice/CaseBooking.aspx?CID=UK&LID=ENG&OP=1

    Or from the acer site, its under fix my acer :)
  • Darkfire575
    Darkfire575 Member Posts: 4 New User
    Hey thanks! I just tried it so here's to hoping that worked!
  • Darkfire575
    Darkfire575 Member Posts: 4 New User
    Leostat said:
    Looks like a foobard GPU, the fact the start bar is fine is a tad odd though. You could try a full removal of the graphics drivers, then reinstalling the latest stable drivers.

    As for the support it depends where you are based, if in the UK a quick link:
    https://customercare.acer-euro.com/customerselfservice/CaseBooking.aspx?CID=UK&LID=ENG&OP=1

    Or from the acer site, its under fix my acer :)
    Hey! Just wanted to update you! It didn't work, but thank you for trying!! If you have anything else in mind that would be great!
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    is it just chrome it does it in?
  • Darkfire575
    Darkfire575 Member Posts: 4 New User
    Leostat said:
    is it just chrome it does it in?
    No, it does it with whatever is on my screen so discord will go too but once I wave my mouse over it it vanishes. 
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    If your predator sense supports only use GPU you could try that to see if that helps / hinders, but if its across many things it suggests tis a hardware thing :(
  • @Darkfire575Does this problem still occur? Have you tried to change the graphic mode to GPU ONLY in the bios?
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