Any one else experiencing low performance on Triton 500?? PT515-51

TheZYX
TheZYX Member Posts: 12

Tinkerer

edited January 2021 in Predator Laptops
Hi guys
New on the forum, thank for your help in advance! The problem is with this machine: Triton 500 (PT515-51 with RTX2060, dual 512 Hds and 16Gb RAM, i7-9750H)
This is as follows: I use CAD and 3d rendering software for work and do so quite heavily. I purchased the Triton as I needed portable power and the specs and price were in my range.
I installed all my software, HD is half full. All Nvidia drivers are up to date as is everything else. Everything went well for a couple of weeks and suddenly the machine started acting out. It would slow down, lagging, as if I were running my programs on a i3 computer (to make a mental picture) for a couple of seconds, for no reason in particular and with no apparent cause as it would then happen again while using other programs or with no load at all (for example, whatsapp desktop or just typing). I just kept on using it as I had a ton of work. Eventually, it became unbearable and I took an afternoon off to do a full factory reset. It had even begun to bug when set to 'sleep', as it wouldn't turn the fans off even though the screen went black. It only went to sleep if disconnected from power.
Did a full reset, re-installed everything. The problems diminished a little but it's still lagging hard... I know the specs are enough to run the soft I use as my previous computer did so perfectly and it was 6 years old, and this setup should be able to run everything easily. 
Oddly enough, I have no problems while gaming (Doom Eternal w/ everything on ultra.. not the heaviest but I can't figure why this works and anything else lags randomly). I also tried to run cad soft with the 'turbo' button on with some result but it's riddiculous to use full power settings and overclocking the GPU to use CAD soft. As for the soft, all lag. Rhino, Fusion 360, SolidWorks... and with small files too, not even with large files.
I'm also going to call Acer Tech Support but I have the feeling it won't do much good and sending my computer somewhere for a couple of weeks leaves me with no pc to work on..
Any ideas?? I'm tempted to upgrade the ram to 32 but I doubt that's the problem. 16 should do it better than this...

Thanks!

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,753 Pathfinder
    @TheZYX
    1)Set high performance plan from predatorsense 
    2)always play while plug in 
    important-
    Update your graphic driver you have to install nvidia software for that, driver in acer site are just base driver.

    GET GAME READY DRIVER

    For each major game release, NVIDIA works closely with developers to boost performance, fix bugs, and improve your gaming experience. Technologies like NVIDIA GameWorks™ give you the tools to optimize gameplay and bring you these improvements through a Game Ready driver update. GeForce Experience automatically notifies you when these drivers are available and, with a single click, lets you update to the latest driver—without leaving your desktop. 

    First time Download software from nvidia site, go through my link then select you graphic card details and download game ready driver 

    https://www.nvidia.com/Download/index.aspx

    After installation open nvidia software go 3d settings and add you game .exe file(or any other program.exe file that you want to run in high performance)and set plan high performance nvidia processor then you can open you game

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Does this model come equipped with a 2280 m2 ssd? Have you checked if the hdd or ssd is at 100% in the task manager? Regarding hibernation and suspension, it appears that the latest updates are causing this problem. I suggest that you disable these functions and fast startup as well.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    Thanks GAMING6698, but I already do that. Always used it plugged in, Windows power settings are on high, Nvidia drivers are up to date and the lagging happens on any software, with or without program load. It actually happened right now and I have Chrome and Spotify open, that's it.. 
    And it also happens with the 'turbo' mode on which sets GPU to Extreme...

     
  • GAMING6698
    GAMING6698 ACE Posts: 7,753 Pathfinder
    Check @egydiocoelho post 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    @egydiocoelho
    Hibernation/Suspension issue resolved after resetting and re installing windows.
    Task manager showed regular ussage of resources, it was the first thing I checked. The lags happen randomly, but a quick glance shows normal values.
    Sorry but I do not know how to check which ssd this machine has. I know there's two 512 SSDs in RAID.. that's all.

  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    Googled a bit, accessed the Device Manager and looked for the drive... there seems to be no details regarding model other than it's an ssd. I only get ' Intel Raid 0 volume' 
  • Can you tell us the exact model? Example PT515-51-58VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    @egydiocoelho
    It's a PT515-51-77Q8 according to the Acer webpage and my SNID.
  • Primero verifique la salud de los SSD con crystaldiskinfo y publique una captura. También ejecute algunas pruebas con crystalldiskmark y publique aquí. También realice una prueba de memoria escribiendo "prueba de memoria" en la cortana. También hay una actualización de firmware para la tarjeta de video rtx2060: https://global-download.acer.com/GDFiles/BIOS/Firmware/Firmware_NVIDIA_90.06.2D.40.7E_A_A.zip?acerid=636885946338067442&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PT515-51&OS=ALL&LC=en&BC=ACER&SC=PA_6
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    @egydiocoelho
    I'm running the crystaldisk tests, will post soon. That firmware update is the one that's dated 19/03/2019? If so, shouldn't it be already updated on a new computer? I chechek a couple of days ago and fabrication date is Dec/2019. Will also conduct a memory test but I need to restart so I will post that with the crystal disk results.
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    Well... No problems showed up during Memory Test. This are the Crystaldisk results:
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    And I just managed to check and that's the Nvidia firmware version I'm running, so no need to update.
  • Have you checked if the ssd is at 100% in the task manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    @egydiocoelho
    The SSD runs normal in the task manager... 
  • Have you verified this function?

    Also, does the slowness remain when you reset the battery by pressing the power button for 12 seconds with the notebook turned off?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    @egydiocoelho
    To begin with, THANK YOU. I didn't thank you before, I'm sorry. Thanks for lending me your time!
    I have the power options set like that, but I didn't try to reset the battery... That should clear the RAM cache??
  • The battery reset will simulate a battery removal. You must turn off the notebook, disconnect the power adapter and press the power for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheZYX
    TheZYX Member Posts: 12

    Tinkerer

    @egydiocoelho
    That appears to be helping. I did not use CAD or render software today, but so far I didn't experience the lagging with light use. I will comment on the next couple of days. Thank you so much for your help!
  • OK! Continue testing and posting the result.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Slydope
    Slydope Member Posts: 1 New User
    @egydiocoelho Thank you this also helped me my minimum peformance thing was at 0% so I would play a game and when turning have lag streaks appear.