laptop charging connecting and disconnecting continuously G3-572

A_TASKMASTER
A_TASKMASTER Member Posts: 5 New User
edited January 2021 in Predator Laptops
My predator helios 300 G3-572 charging connects for around 30 seconds and then disconnects for 3 seconds and then again reconnects and the cycle continues. I have seen other people on these forums facing the same issues but no one has found a solution. I have tried everything. one example https://community.acer.com/en/discussion/570415/charger-keeps-connecting-and-disconnecting/p1
If someone knows a solution please let me know.

Answers

  • A_TASKMASTER
    A_TASKMASTER Member Posts: 5 New User
    Also the problem starts when battery is around 90% and continues. Doesn't even stop at 100%
  • JackG79
    JackG79 Member Posts: 4 New User
    I am having these exact issues.  If i unplug the charger. It runs fine while the battery is burning off.  Then when I plug it in... it is FINE until it gets to a full charge.  Then it sits there beeping every 10 seconds or so and flashing the screen.   It is VERY annoying and Acer needs to address the issue as it is happening to MOST of us by the sounds of it!!! 
  • A_TASKMASTER
    A_TASKMASTER Member Posts: 5 New User
    mine fixed itself.you can disable the battery driver from device manager so whenever it disconnects it doesn't make a sound or change brightness. try calibrating it once. might not do anything but i did so. also keep reseting the battery from the battery reset hole. and most imp thing that probably fixed mine is just keep the laptop connected to charger. i think the laptop detects wrong battery capacity thats why it does this problem. also keep logging the battery reports (the html file generated through cmd).

    The fact that everyone who faced this problem never gets a solution and doesn't even ask about it again made me think that the problem fixes itself after some time. just keep it connected to charging all the time.
  • JackG79
    JackG79 Member Posts: 4 New User
    mine fixed itself.you can disable the battery driver from device manager so whenever it disconnects it doesn't make a sound or change brightness. try calibrating it once. might not do anything but i did so. also keep reseting the battery from the battery reset hole. and most imp thing that probably fixed mine is just keep the laptop connected to charger. i think the laptop detects wrong battery capacity thats why it does this problem. also keep logging the battery reports (the html file generated through cmd).

    The fact that everyone who faced this problem never gets a solution and doesn't even ask about it again made me think that the problem fixes itself after some time. just keep it connected to charging all the time.
    I am home all the time and mine has literally been plugged in since the day I bought it.  The only time it ges unplugged is when the beeping starts.   It seems to be getting progressively worse, and eventually it seems like it will kiill the machine.  I think that is why you aren't hearing more back from the other folks.  They probably got fed up and bougth an MSI or Lenovo or something. 
    It's a shame....  these were great machines for the prices, and overall  I was satisfied until this started.  But the lack of response from Aces is APPAULING!!! 
  • JackG79
    JackG79 Member Posts: 4 New User
    edited January 2022
    And yet... all this time later.  Still no response.