Predator Triton 300 Headset Side Jack Does Not Recognize The Headset Mic.G5-572)

Hazu
Hazu Member Posts: 5

Tinkerer
edited January 2021 in Predator Laptops
I recently purchased a Predator Triton 300 (G5-572) and am trying to use a Sennheiser EPOS GSP 600 headset with a 4pol combo adapter.  When I plug in the headset, the headphones register in the device manager (and works properly), but it doesn't switch from the built-in mic to the headset mic. I've updated the Realtek drivers but it's still not registering the mic. The headset works fine on my pc when using the dual 3.5mm.





Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    edited January 2021
    I had the same, i think its an issue with the drivers on windows 10 which is squarly on realtek, if you have the orange console on the start bar you can try this

    Look here:
    C:\Program Files\Realtek\Audio\HDA

    Is there some EXE's? On my laptop i have the same issue it doest swap over, to get it to work, double click all the EXE's, and run the biggest one last (this is the control panel)

    Now plug in the mic, on the right there is a graphic to show if its using internal (lit images) or external (faded images), When i do this on mine it uses the internal mic, can you give it a go to see what happens? Hoping it works for you!
  • Hazu
    Hazu Member Posts: 5

    Tinkerer
    Leostat said:
    I had the same, i think its an issue with the drivers on windows 10 which is squarly on realtek, if you have the orange console on the start bar you can try this

    Look here:
    C:\Program Files\Realtek\Audio\HDA

    Is there some EXE's? On my laptop i have the same issue it doest swap over, to get it to work, double click all the EXE's, and run the biggest one last (this is the control panel)

    Now plug in the mic, on the right there is a graphic to show if its using internal (lit images) or external (faded images), When i do this on mine it uses the internal mic, can you give it a go to see what happens? Hoping it works for you!

    For whatever reason, I didn't have a Realtek HD audio on my laptop and that folder wasn't there. I went ahead and downloaded the HD audio drivers from the RealTek site, rebooted the laptop, and followed your steps, rebooted again.  Now I'm not getting any audio from the laptop, and neither the headset nor the built-in mic is working.

    So I went back and installed the audio drivers on the Acer site and I'm back to where I started.
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Is there any realtek console at all then?
  • Hazu
    Hazu Member Posts: 5

    Tinkerer
    Leostat said:
    Is there any realtek console at all then?

    No, the Realtek audio drivers for my laptop on the Acer site don't include the HD audio drivers or the HD audio manager.
  • fuzheng7
    fuzheng7 Member Posts: 1 New User
    Type in here the search box next to the window button " Realtek Audio Console" and open the app.
    Then click device advanced setting at the left bottom corner of the App.
    In Analog box, select Headset.( Keep your headset connected).
    Then go to your "device manager" to check "audio inputs and outputs" to see if "Microphone (realtek audio)" is there.
    If it there, you problem is solved at the hardware part.

    Then go to device setting, sound, input, "choose your input device" as "Microphone".
    Then everything should be good.



Categories