White Circles down right side of Screen Con't Acer Spin 3 SP315-51-3684

Mugwortt
Mugwortt Member Posts: 16 Troubleshooter
edited December 2020 in Swift and Spin Series
Acer Spin 3 SP315-51-3684
We got these Circles that show up mostly on the top right of the screen and sometimes they will go up and down the right side flashing. The screen will get enlarged, and some other screens will open, basically the computer acts crazy. We are using an external mouse - seems to help a little bit? I have connected an external monitor and the same issues show up on it too. Thinking about resetting laptop to factory condition to see if that makes a difference? Also played with re-installing the video drivers and made no difference. Thought I would post a picture to see if anyone has run across similar issues. White circle in top center of picture and around mouse pointer.



Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    edited December 2020
    You've posted multiple threads on essentially the same problems with this machine. Please try to stay on one thread. I suggest that you back up your HDD or SSD and do a full  erase everything ALT+F10 cold boot factory reset. This is arguably the best way to rule in or rule out a hardware issue. Jack E/NJ




    Jack E/NJ

  • Mugwortt
    Mugwortt Member Posts: 16 Troubleshooter
    tried resetting to factory conditions and still having the same issues?
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    The video ribbon cable connectors need to be reseated a few times at the mainboard and  base of the LCD screen to help clean the contacts. The contacts may be dirty or oxidized causing these circles to appear. Jack E/NJ

    Jack E/NJ

  • Mugwortt
    Mugwortt Member Posts: 16 Troubleshooter
    Reconnected the video ribbon cable at both the mainboard and at the base of the video screen = no change to issue. 
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    >>> have connected an external monitor and the same issues show up on it too.>>>

    If you're absolutely sure the same issues show up on an external monitor, then it's likely a damaged mainboard. Otherwise, the screen's liquid crystal matrix is damaged.  To confirm this, I suggest accessing the BIOS menu by pressing F2 at boot time to see if the circular screen patterns seem to  exist there too. Jack E/NJ
     

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Or, perhaps more likely, the touchscreen is reading phantom touches. The circles are the normal indication of a held touch, and they could easily be opening apps and such.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mugwortt
    Mugwortt Member Posts: 16 Troubleshooter
    Ok After messing around with the computer, its my wife's, I started in BIOS and could not reproduce the circles or screen changes. I then exited and started windows. After opening up Google chrome and selecting a random website I found I could get the circles to come back and get the screen to open up different things by tapping on the back bottom of the screen. Hand under keyboard with fingers supporting the screen, like you were carrying it with one hand. The lower part of the screen seems to flex very easy? I am thinking about gluing a thin piece of wood to stabilize the bottom section then try to reproduce the issues? I may be grasping at straws here but seems like a reasonable thing to try.
  • Mugwortt
    Mugwortt Member Posts: 16 Troubleshooter
    Just remembered watching something on the computer in the past when the issues would happen without touching the computer at all.
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    >>>The lower part of the screen seems to flex very easy? I am thinking about gluing a thin piece of wood to stabilize the bottom section then try to reproduce the issues? I may be grasping at straws here but seems like a reasonable thing to try.>>>

    Yes, but you earlier indicated that the same issue appeared on an external monitor. Jack E/NJ

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    I believe the external monitor was likely in Duplicate mode, so would show the same touch indications the laptop screen did. In wonder if the hinge is starting to break loose with associated flex of the screen.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mugwortt
    Mugwortt Member Posts: 16 Troubleshooter
    I will try to glue something on tonight and see what happens in the morning. I had the screen transferred to the external monitor so the laptop screen was blank. Its been a while since I did that so just going off memory. Thanks for all your help and suggestions.