Is Acer going to support Linux Vendor Firmware Service soon?

Lyubomir
Lyubomir Member Posts: 8

Tinkerer

edited October 2020 in Linux
Hello, i would like to ask if Acer is going to support the Linux Vendor Firmware Service (https://fwupd.org/ ) soon? My UEFI is not receiving any kinds of updates and is most certainly outdated.


Answers

  • batmalin
    batmalin Member Posts: 4,223 Guru
    They don't care about Linux, so most probably no.
    Please click "Yes" if I have answered your question.
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  • Lyubomir
    Lyubomir Member Posts: 8

    Tinkerer

    batmalin said:
    They don't care about Linux, so most probably no.

    Well, i don't think it's THAT much work to do. The same files can be distributed through LVFS just like via Windows Update. Do you have an idea where i can message this proposal?
  • batmalin
    batmalin Member Posts: 4,223 Guru
    Acer official support - https://www.acer.com/worldwide/support/ choose your country and write them a mail.

    Please click "Yes" if I have answered your question.
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  • Lyubomir
    Lyubomir Member Posts: 8

    Tinkerer

    Done, will write here once i get a reply.
  • batmalin
    batmalin Member Posts: 4,223 Guru
    Great mate, good luck!
    Please click "Yes" if I have answered your question.
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  • LiveWires
    LiveWires Member Posts: 20 Troubleshooter
    I'm currently having a discussion in regards about Linux on ACER. ACER has just closed off an unsolved issue in regards to using Linux on an ACER device as you would more likely see in the forums.
    But in regards to your question, ACER appears it wishes to have no relation with any with opensource operating systems of any sort, as I am currently aware of.
  • Lyubomir
    Lyubomir Member Posts: 8

    Tinkerer

    I've forgotten to reply what the reply was. But they said something among the lines that they were evaluating and would soon support. Generally positive reply.
  • LiveWires
    LiveWires Member Posts: 20 Troubleshooter
    Lyubomir said:
    I've forgotten to reply what the reply was. But they said something among the lines that they were evaluating and would soon support. Generally positive reply.
    Well that's good news.
  • Lyubomir
    Lyubomir Member Posts: 8

    Tinkerer

    Seems like it was a lie. Still no updates. So i'm leaving Acer and i kindly suggest you also to do so. Unless you want Windows.
  • Species8472
    Species8472 Member Posts: 58 Die Hard WiFi Icon

    I opened a topic regarding Linux Vendor Firmware Service and was instantly banned. Not sure whether those two are related.

  • billsey
    billsey ACE Posts: 36,354 Trailblazer

    They will only do something like that for units that ship with Linux installed, and then only for that flavor. The testing requirements before something like that could be released are extensive and costly. They leave it up to Linux developers to deal with it, just as they leave the updates via Windows update to Microsoft.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Species8472
    Species8472 Member Posts: 58 Die Hard WiFi Icon

    Why would distribution of a UEFI via a method tested on 110 million devices still require extensive testing? My understanding is that installing Windows, then installing a BIOS update and then installing Linux is equivalent to using fwupd on Linux. How is any part of the installation via fwupd vendor or Linux specific?

    For actual drivers, one could argue that it would also be non-trivial to guarantee support, but I don't see why that would be the case for a BIOS/UEFI.

  • billsey
    billsey ACE Posts: 36,354 Trailblazer

    In order to make it so BIOS updates generate as few service requests as possible, they tend to do them via a Windows application, not something that takes much manual intervention by the user. Those Windows applications, obviously, aren't designed to run in a Linux environment. An astute user might be able to extract the firmware image from the installer and then use that to do manual updates from Linux, but Acer isn't going to want to be holding someone's hand while they do that process…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Ainux
    Ainux Member Posts: 41 Devotee WiFi Icon

    in linux this is impossible to update drivers it is acers duty to provide proper support if lenovo dell hp asus msi can provide fwupd lvfs what is wrong with acer does this mean acer is a tire 3 brand so customer service will be given windows 11 is as bad as windows vista i after 7 10 was the actually last best windows exist after that i switched to linux and after buying new device now i understand how bad windows really is.

    i want lvfs and fwupd support asap.

  • Ainux
    Ainux Member Posts: 41 Devotee WiFi Icon

    biggest issue with acer forum is no acer brand engineer present in this forum or provide technical answers rather random acer forum managers manage forum.

    so having a forum does not make any sense

  • Species8472
    Species8472 Member Posts: 58 Die Hard WiFi Icon

    It's not true that having a forum doesn't make any sense, because they can use it to see how many people are running Linux in the wild and once sufficient interest is there, this in turn might influence their decisions. Now, whether they actually ever look at the forum, I don't know, but it would be odd if they didn't.

    So, while for actual support, one would need an engineer, that doesn't mean that some product manager or product engineer can't look here to come up with inspiration.

    Also, it appears their model is to use some forum members as a form for free labor by only distributing some manuals to some members as a form of dystopian reward.

    I think the forums do contain some useful information regarding how to install alternative operating systems, but it would be much better to have an actual manual.

    Perhaps in a few years, one would just buy a https://mntre.com/media/reform_md/2024-09-09-introducing-mnt-reform-next.html and have some well supported Linux server hardware platform for the more heavy workloads. At some point such open hardware becomes fast enough to be usable and at that point traditional vendors might have to adapt. The advantage of that laptop would be a fanless design and the value of not hearing a fan while thinking is probably much higher than most people would estimate for creative work.

    Right now, if you want decent Linux support, you just have to give premium brands a return on their investment from a decade ago (e.g. Dell with their developer laptops). Some of their Linux laptops have been solid, although it's not always the case that future models are better, which I think kills the brand. A Linux laptop that actually works is a productivity device and presents real value, which means that they can be priced higher even with no licensing costs. Framework laptops sound cool in theory, many people claim to be happy with them, and there is a lot of software support these days. So, right now it's just a matter of whether you want a laptop on which only 80% of the components work (e.g. no working fingerprint reader and no working microphone for my Acer laptop) for 40% of the price or a laptop on which everything works for 100% of the price. Some people pay extra to have a laptop without a microphone, but using Acer on Linux that feature is there unintentionally out of the box 😂. I would prefer the microphone to work to be honest, but an external microphone costs like $10 and there are external webcams that come with USB-audio installed as well, making it optional. I am mostly happy with a computer that feels fast enough without any limitations for normal activities; it's not really a system I recommend to build desktop Linux kernels on or to build Chromium from source, but it certainly does work. I have 64GB of RAM in a laptop, which was a huge upgrade and while I probably never used more than 32GB, it's just so nice to never run from swap. I know that it is possible to have laptops with even more RAM, but from a dollar/performance standpoint it's great.