Hint of ram and Mhz that supports the Acer Aspire 3 A315-22-486x?

Gabrielle0602
Gabrielle0602 Member Posts: 5 New User
edited October 2023 in 2020 Archives
Someone who has improved the ram memory of an Acer Aspire 3 A315-22-486x, I need some suggestions, I recently bought a Crucial brand 4GB 2666Mhz DDR4 memory. Turn on the computer but the screen goes black. I need some suggestions to be able to expand the ram memory of my team. 

Alguien que ha mejorado la memoria RAM de un Acer Aspire 3 A315-22-486x, necesito algunas sugerencias, recientemente compré una memoria DDR4 4GB 2666Mhz de la marca Crucial. Enciende la computadora pero la pantalla se vuelve negra. Necesito algunas sugerencias para poder ampliar la memoria RAM de mi equipo.

Answers

  • IVAN_PC
    IVAN_PC ACE Posts: 7,570 Pathfinder
    edited April 2020
    Hi,

    What processor are you working with?

    If you have no image on the monitor, it is not compatible, are you mixing it with another chip?..run this scanner on this reference there is confusing information https://www.crucial.es/content/dam/crucial/support/scan/downloads/CrucialESScan.exe

    Regards.

    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Turn the laptop completely off by pressing and holding the power button for about 5 seconds. Then press and hold the F2 key. While still pressing and holding the F2 key, press the power button to turn the laptop on. Does the screen  now show the BIOS menu? Jack E/NJ

    Jack E/NJ

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited April 2020
    That is because you bought the incorrect RAM. Your system has 4gb on board memory and one expansion slot for up to another 8gb making a total of 12gb 1866 /2133 Mhz DDR4 maximum. I know Crucial say it is compatible but Acer specs say it isn't
    You bought 2666 Mhz but your system only supports 1866/2133 Mhz DDR4. The RAM specifications below are from the Tech Service Guide for your model


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Gabrielle0602
    Gabrielle0602 Member Posts: 5 New User
    edited April 2020
    Thanks for answering, now I have a problem getting the right type of ram ... Any suggestions in this regard?
    Eso es porque compraste la RAM incorrecta. Su sistema tiene 4 GB de memoria integrada y una ranura de expansión para hasta 8 GB, lo que hace un total de 12 GB de 1866 Mhz DDR4 como máximo.
    Usted compró 2666 Mhz pero su sistema solo admite 1866 Mhz DDR4. Las especificaciones de RAM a continuación provienen de la Guía de servicio técnico de su modelo.
  • IVAN_PC
    IVAN_PC ACE Posts: 7,570 Pathfinder
    andylb said: That is because you bought the incorrect RAM. Your system has 4gb on board memory and one expansion slot for up to another 8gb making a total of 12gb 1866 /2133 Mhz DDR4 maximum.
    You bought 2666 Mhz but your system only supports 1866/2133 Mhz DDR4. The RAM specifications below are from the Tech Service Guide for your model



    Look at the manual what details? ... understanding that it is generic.



    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Sorry andylb that's incorrect. The recommended modules for this model support up to 3.2GHz Jack E/NJ





    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    edited April 2020
    Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ

    Jack E/NJ

  • IVAN_PC
    IVAN_PC ACE Posts: 7,570 Pathfinder
    edited April 2020



    You have to see the soldered chip, how it works, to see where the compatibility problem is.





    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • Gabrielle0602
    Gabrielle0602 Member Posts: 5 New User
    JackE said:
    Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ
    Theoretically, should the computer have supported crucial RAM memory? In your experience, what brand of ram do you recommend to avoid this type of error?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    I stand corrected guys, thank you B)

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • IVAN_PC
    IVAN_PC ACE Posts: 7,570 Pathfinder
    Gabrielle0602 said: JackE said: Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ
    Theoretically, should the computer have supported crucial RAM memory? In your experience, what brand of ram do you recommend to avoid this type of error?


    Friend, the problem is not the chip you put, the crucial thing must be compatible, since it has a very good compatibility, you must look at which chip is soldered to the board, to see which one is correct.

    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    >>>Theoretically, should the computer have supported crucial RAM memory? In your experience, what brand of ram do you recommend to avoid this type of error?>>>

    I like Crucial/Micron better than just about anybody. Contact them. They will make it right. Or refund your money. Jack E/NJ  

    Jack E/NJ

  • Gabrielle0602
    Gabrielle0602 Member Posts: 5 New User
    JackE said: Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ

    I did the procedure and it still does not enter the BIOS, just turn on the computer and the screen remains black.
  • Gabrielle0602
    Gabrielle0602 Member Posts: 5 New User
    I hope and you can refund the money, thank you very much, comrades.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Then contact Crucial pronto. Jack E/NJ

    Jack E/NJ

  • Kitchan19
    Kitchan19 Member Posts: 1 New User
    can i upgrade aspire 3 to 16 gb ram??  with two 8gb ram?? if its posible ,what is the recommended MHZ for that??
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Go to this link. Select ACER manufacturer. Then select A3 product series. Then select your specific A315-xxx? model number. Jack E/NJ

    Jack E/NJ