My XB273GP is turning black

malczyn
malczyn Member Posts: 5 New User
edited February 14 in 2020 Archives 
Every time I start the computer for the first time, the monitor lights up black and nothing can be done. After a few minutes, it starts working. I connected another monitor and everything worked. I would also like to add that sometimes during use the monitor sometimes flashes black or it turns on black. The monitor functions normally after prolonged use. I've tried to change cable to new one but it didn't help.

Answers

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    What temperature is your environment? That sounds like it's too cold and the monitor has to warm up before working. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • malczyn
    malczyn Member Posts: 5 New User
    The temperature is around 22 degrees. And it's still on warranty (i bought it 1 month ago)
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    edited December 2020
    Yeah, 22 should be plenty warm enough. If you are still in the window you might be able to swap it out with your vendor, if too late for that just get in touch with Acer support and they'll get you fixed up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • malczyn
    malczyn Member Posts: 5 New User
    Okay thx for help
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Let us know how it turns out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • malczyn
    malczyn Member Posts: 5 New User
    I've updated BIOS and it seems good
  • malczyn
    malczyn Member Posts: 5 New User
    it's not actually
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Did you swap with the vendor or contact Acer yet?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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