Acer Aspire 5 laptop won't boot up

HOD
HOD Member Posts: 4 New User
edited October 2023 in 2020 Archives
my laptop crashed this morning, and now won't boot up. tried a system restore to 12/11, but didn't help.  will boot to safe mode once now seems not to..... next steps? bought feb 2020

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Press and hold power button till machine shuts off. Remove charger. Press a paperclip into the battery reset pinhole on the bottom for about 30 seconds. Plug charger back in. Wait for battery charge LED to turn from steady orange to steady blue. Then try to turn it on again. Jack E/NJ

    Jack E/NJ

  • HOD
    HOD Member Posts: 4 New User
    not seeing battery reset pinhole, would i need to remove cover?
  • HOD
    HOD Member Posts: 4 New User
    Correction found it, didn't help
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Shut laptop down again by pressing and holding the power button for about 5 seconds. Then turn it back on again and IMMEDIATELY press and hold the ALT key while tapping the F10 key. A recovery screen should appear allowing you to either refresh the system while trying to save your personal files or erase-everything for a factory-fresh system reset. Jack E/NJ

    Jack E/NJ

  • lewisprice29
    lewisprice29 Member Posts: 1 New User
    I tried this didn’t work ? 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    The D2D option in the BIOS Main tab must be enabled. Jack E/NJ

    Jack E/NJ

  • HOD
    HOD Member Posts: 4 New User
    I actually did additional two battery resets and that seem to do the trick.  Although I got the stop code "unexpected store exception" and I'm wondering if that is related.  Regardless  many thanks to JackE for your advice and help!  =)
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Thanks for report. Yes, sometimes the reset should be held even longer than 30 seconds along with pressing and holding the power button at the same time. Jack E/NJ

    Jack E/NJ