Charging stops while gaming. e AN515-54-728C

roshan45
roshan45 Member Posts: 12

Tinkerer

edited November 2023 in 2020 Archives
I have AN515-54-728C model laptop. All of other softwares and application cause no problem but when I open game and it demands high graphic My laptop automatically stops charging.What might be tha cause and any solution to it? I've recently brought the laptop like 1 week ago.

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    edited December 2020
    @roshan45
    This is normal while gaming, battery will throttle itself to protect battery from over charging.
    When system is Fully charged battery will decrease from 100% to something like 95% or more/less (this happen s randomly)

    All modern gaming laptops designed in this way to run electricity power and battery will we throttle itself randomly
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    @GAMING6698
    It doesn't start charging back when the battery gets lower.I've to exit the game and turn off and on again to start the charge.And due to charging stops while gaming FPS decrease dramatically.
  • @roshan45
    Is their any nearest acer service center?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    @GAMING6698
    YES
    Should I send there?

  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    roshan45 said:
    @GAMING6698
    It doesn't start charging back when the battery gets lower.I've to exit the game and turn off and on again to start the charge.And due to charging stops while gaming FPS decrease dramatically.
    Charge back? How low is your battery getting? Anything 95 or over, battery would not be charged. It has to go lower than 95 for charge to get triggered by windows.
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  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    @sri369
    It goes lower than 20 10 then also charging doesn't start.
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    roshan45 said:
    @sri369
    It goes lower than 20 10 then also charging doesn't start.
    I would suggest backing up your data and going for a clean install of windows... 19 Oct or 20 Apr version, and then checking if the issue still persists. This could be a software issue too.
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  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    Where can I get that clean windows version?
  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    edited December 2020
    @sri369
    Back  up of local disk C or whole?
  • @roshan45
    No, visit service center with your laptop and changer.
    What I think is your laptop charger is not supply enough watts.
    Only way to find is visit service center
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    @GAMING6698
    what watts will be enough?
  • @roshan45
    Idk, Visit service center with laptop and changer.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    roshan45 said:
    Where can I get that clean windows version?
    You can download windows from windows site. Your windows key would be tied to your hardware, so don't worry about activation key.

    Backup your documents and data you feel is important to you to an external drive.
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  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    @roshan45
    No, visit service center with your laptop and changer.
    What I think is your laptop charger is not supply enough watts.
    Only way to find is visit service center
    His issue is that when gaming, his laptop stop charging laptop. And this does not start charging even when out of game; only a laptop restart gets its to charge again. Correct me if my understanding is wrong Roshan.

    @roshan45
    Are you still playing when battery goes down? Does it start charging again when you are out of game? Or does it not start charging even when out of game (without restarting laptop).
    I feel you are in Asia Pacific region... generally the charger rated power is lower than that compared to the North Americas region. For example, for Predator 300, AP region gets a 135W charger while mine (from NA region) got the 180W charger. The battery on mine too falls when playing heavy games and charges back up when i am out of game. Only thing is, since mine is 180W, the battery power drop is lower. If someone were to play on a 135W charger they would notice a bigger drop in battery percentage.

    So if you are still playing when battery is at 10% or so, only way out would be to follow @GAMING6698 recommendation and get yourself a higer power output charger from an authorized seller.

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  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    edited December 2020
    @sri369 @GAMING6698
    i recently found out that my charger was mistakely exchanged when I gave my laptop to add HDD.
    I'm going to recieve my charger on Tuesday Or Wednesday.
    Original was 180W and I've 135W now.
    That might be the problem right?
    Or Any other problem?
  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    @sri369
    @GAMING6698
    Will getting 180W charger fix my problem or?
  • roshan45
    roshan45 Member Posts: 12

    Tinkerer

    The service center is 1 day away from my place.
  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    edited December 2020
    @roshan45
    Thats why I said you to visit service center with changer.
    You should buy original acer charger for your laptop

    Also get in touch with acer costumer care in your region
     http://www.acer.com/worldwide/
    (Ask them about original supported charger)
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    roshan45 said:
    @sri369 @GAMING6698
    i recently found out that my charger was mistakely exchanged when I gave my laptop to add HDD.
    I'm going to recieve my charger on Tuesday Or Wednesday.
    Original was 180W and I've 135W now.
    That might be the problem right?
    Or Any other problem?
    180W will not solve the problem of battery discharge. But yes, it will reduce the amount of battery drain when playing heavy games since it provides about 40% more power. Mine is a 180W and even after hours of extended gaming my battery pretty much always stays above 90%.
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