Black screen while online gaming Triton 500.

DragonReborn
DragonReborn Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have a Predator Triton 500. I have encountered the issue where my screen turns off while playing a online game. The screen and the predator logo turn off while the audio, both input and output, still work, the key board still lights up, and anything plugged in is still powered. This occurs randomly while playing online games.

I have already searched the internet for a solution to this issue and have tried the ones I have found. I have reset the battery, a short term solution. I have reset the computer, multiple times. I have reinstalled windows. I have downloaded the acer drivers. I have even sent it in to acer for repair; they put in a new wireless card and updated BIOS. None of these things have worked to solve the issue.

Since buying this laptop I have learned this is a issue for this model of laptop. Have you experienced this issue and how have you fixed it?

Answers

  • triton500User
    triton500User Member Posts: 5

    Tinkerer

    I have a Predator Triton 500. I have encountered the issue where my screen turns off while playing a online game. The screen and the predator logo turn off while the audio, both input and output, still work, the key board still lights up, and anything plugged in is still powered. This occurs randomly while playing online games.

    I have already searched the internet for a solution to this issue and have tried the ones I have found. I have reset the battery, a short term solution. I have reset the computer, multiple times. I have reinstalled windows. I have downloaded the acer drivers. I have even sent it in to acer for repair; they put in a new wireless card and updated BIOS. None of these things have worked to solve the issue.

    Since buying this laptop I have learned this is a issue for this model of laptop. Have you experienced this issue and how have you fixed it?
    Please tell me what exact game that caused the issue. I have a similar laptop and want to test the issue.
    btw the predator logo is lit up by the backlight of the LCD so your display seem to turn off while playing. do you have any external displays plugged in?