Bluetooth speaker and laptop cutting out WiFi when connected Aspire E15

Nice4What
Nice4What Member Posts: 72 Enthusiast WiFi Icon
edited October 2023 in 2020 Archives
Can anyone offer advice on why my bluetooth speaker when connected to my laptop is directly affecting my WiFi? It literally cuts out when connected and as soon as I turn the speaker off, it comes back and works. Has been happening for a month solid. I've had to stop using it. Speaker works perfectly fine with any other device.

WiFi works perfectly fine on everything else.

The WiFi literaly drops to 1 bar or in some cases, it disconnects. I have never, ever experienced anything like this!

Anyone?

Answers

  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    It might help to reveal your full ACER model number. For example, A515-51g or E5-576G. The wifi & BT modules on newer laptops are almost always integrated on a single m.2 card. Simply updating the ACER wifi driver will usually fix such annoyances. Go to this link, enter your full model number and download, unzip and install the latest driver. Jack E/NJ 


    Jack E/NJ

  • Nice4What
    Nice4What Member Posts: 72 Enthusiast WiFi Icon
    (Aspire E15, AMD A9, 8 GB, 1 TB, R5 M430 2 GB) 

    The above is the laptop model.
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    Sorry, there are dozens of E15 models with those cpus and HDDs. Is it the E5-576G, E5-476, E5-523, E5-511???? We need a full E15 model number to help. Jack E/NJ

    Jack E/NJ

  • Nice4What
    Nice4What Member Posts: 72 Enthusiast WiFi Icon
    Sorry.

    E5-523G-958X
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    Press WIN+R. Enter 'msinfo32'. Click 'components' folder in left pane. Click 'network' subfolder. Click 'adapter'. In right pane, what is the product type listed? Jack E/NJ

    Jack E/NJ

  • Nice4What
    Nice4What Member Posts: 72 Enthusiast WiFi Icon
    Microsoft Kernel Debug Network Adapter
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    No, further down should list the wifi or wlan adapter product type. Please post a screenshot if possible. Jack E/NJ

    Jack E/NJ