Swift 3 Laptop issues with black screen, slow response and won't let me press anything SF314-42-R2VE

Rads
Rads Member Posts: 2 New User
edited November 2023 in 2020 Archives
I recently brought a Swift 3 laptop and was working fine until I updated last night and when I turned it on it become super slow until now, it'll sometimes go black screen and won't let me press on anything as well as go slow. This happens as soon as I sign in.

Ive tried force quitting everything, ctrl-alt-del and everything and it doesn't respond or goes black.

Please help! Thanks 

Answers

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    That doesn't sound good... Can you open Task Manager before it goes into failure mode to see what's hogging everything? How much memory does your laptop have? How much is in use? Which Swift 3 do you have? It should be something like SF3xx-xxx-xxxx...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rads
    Rads Member Posts: 2 New User
    Yeah so my laptop is - SF314-42-R2VE

    i tried to open task manager but it won’t let me and crashes and then an error came up. 

    memory - 8GB RAM, 256GB
  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    That sounds like a virus to me... Which antivirus do you run? There shouldn't be anything blocking Task Manager from running normally.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.