Acer Triton 500 no detected Nvidia 2060

wowanderson
wowanderson Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi guys! I have triton 500. After playing witcher3 along 2 hours - the game always crashing and i have blue screen with video_dxgkrnl_fatal_error. When i restart windows (i have windows 10) - nvidia 2060 rtx missing, only intel gpu left. If i off notebook on 30 minutes - 2060 detected. I already updated bios to 1.13 version. Can somebody help, please?

Answers

  • wowanderson
    wowanderson Member Posts: 3 New User
    Please, can somebody help me?  Or give me link with answer, if it alredy exists on this site. I am new guy here and can miss something.
  • wowanderson
    wowanderson Member Posts: 3 New User
    Hello. Maybe, somebody can helpe me with this problem? I will be very grateful.
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    This is a common problem with the laptop, a bios upgrade fixed mine for a little bit , but the motherboard blew some capacitors soon after. There is a thread from Jan which has had people posting in it all year with the same problem :( 

    To get the card back, try flashing the bios, if there isn't a bios update available try running the battery to 0, battery rest, then booting while on a

    If that doesn't work contact Acer support as soon as possible to put it in for repair. Ore warning mine is now going on 7 weeks to get fixed and I have the same 2060 as you do