Regarding Predator Helios 300 10Th gen i7 with rtx 2060

Hrudai
Hrudai Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
I just turned on my laptop , [ its my 2nd time turning it on ] , the laptop turned on but neither the Battery is getting charged nor the The GPU RTX 2060 in my case is being detected. When I open the Nvidia control panel it shows " No hardware Detected ". Can Someone assist me regrading the situation ? 

Answers

  • Hrudai
    Hrudai Member Posts: 7

    Tinkerer

    @Acer-Manny and others , I have seen many cases regarding the predator products getting helped from your side. Can you please look into the situation. And by the way I am from INDIA. 
  • Wiewiór
    Wiewiór Member Posts: 14

    Tinkerer

    edited December 2020
    Hello, Have you tried uninstalling the drivers and reinstalling the latest version? Did you have windows or did you install it yourself?


  • Can you provide the exact model? Example PH317-52-58VH.
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  • Hrudai
    Hrudai Member Posts: 7

    Tinkerer

    @Wiewiór  i did install windows and when i try to install drivers it says no Hardware is detected which in turn is my GPU.
  • Hrudai
    Hrudai Member Posts: 7

    Tinkerer

    @egydiocoelho Model number is 

    Predator PH315-53

  • Wiewiór
    Wiewiór Member Posts: 14

    Tinkerer

    Can you do a scranshoot device manager?
    In my predator I had all drivers data from the producer on an additional partition. But additionally I had to download drivers from nvidia. It was only after installing all the required drivers that it detected my card.

  • Does the video card appear as a hidden device in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Hrudai
    Hrudai Member Posts: 7

    Tinkerer

    @egydiocoelho No , its not even listed in the hidden devices
  • Hrudai
    Hrudai Member Posts: 7

    Tinkerer

    And even battery is not charging
  • Wiewiór
    Wiewiór Member Posts: 14

    Tinkerer

    edited December 2020
    To be sure, check that you have installed all the drivers. On my example (PH317-54) I will tell you that only after I installed all the seronics the graphics card appeared in the device management. And I could use it only after installing the drivers from nvidnia. I bought a laptop without a system so I know what it was like for me. People with the system have everything installed.

  • Did this problem occur after any windows or bios update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hrudai
    Hrudai Member Posts: 7

    Tinkerer

    @egydiocoelho No , I never did a update. I just launched the laptop and i haven't performed any software related updates. I wanted to update my drivers , when updating the nvidia driver, i got the error saying Hardware is not detected.
  • Have you tried to uninstall the nvidia driver with the ddu program in safe boot?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)