Spin 5 back lit keyboard doesn't work

Cringll
Cringll Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
I got this laptop (spin 513-54N) in late August and within a week the keyboard light stopped working. I've tried updating everything, hitting the f8 keyboard button, troubleshooting, and anything I have seen on the forums so far but nothing has worked. Is there anything else I can try? Also, I'm in school so I can't drop my computer at the repair shop anytime soon.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Did you try just F8 or also Fn-F8?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Cringll
    Cringll Member Posts: 5

    Tinkerer

    edited November 2020
    @billsey both.it doesn't do anything
  • Try pressing ALT + F8 as well. Can you provide the exact model? Example SP513-54N-58VH. This problem after updating windows or bios? Try resetting the battery:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Cringll
    Cringll Member Posts: 5

    Tinkerer

    Try pressing ALT + F8 as well. Can you provide the exact model? Example SP513-54N-58VH. This problem after updating windows or bios? Try resetting the battery:
    I've tried updating both BIOS and windows. The SKU number is Spin 5 SP513-54N, that's the whole thing
  • Cringll
    Cringll Member Posts: 5

    Tinkerer

    update: found the model number SP513-54N-56M2
  • OK! Now, can you tell if the problem occurred right after updating windows or bios? Have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Cringll
    Cringll Member Posts: 5

    Tinkerer

    OK! Now, can you tell if the problem occurred right after updating windows or bios? Have you tried to reset the battery?
    I'm pretty sure it happened before I updated either, it happened a while ago so I don't remember if I updated windows before or after. I know I updated BIOS after I will reset the battery today and see if that helps.

  • Mdand
    Mdand Member Posts: 4 New User
    Resetting the battery helped with my Swift 5.I have keyboard lights once more.