My A515-53G won't charge even though it says "Plugged in"

Needsomehelp
Needsomehelp Member Posts: 2 New User
edited October 2023 in 2020 Archives
So, 2 days ago my laptop suddenly shut down and didn't turn on for about an hour. I was about to sleep anyways so I just left it(I was going to take it to the customer service but because of the lockdown I couldn't). After I woke up the following day, I tried turning it on and it turned on like usual, so I just used it for all day long but it stopped charging even though the notification says it is "Charging" and the LED light is glowing. The strangest thing is, while I'm charging, it's battery level won't change, it just stuck at 5% and if I unplug the charger, it says "battery too low' and turns off. I have no idea what's going on here. Any help would be great :)

Answers

  • JackE
    JackE ACE Posts: 44,902 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design full charge capacity with its remaining full charge capacity. Post screenshot of the first part of the report if possible. Jack E/NJ

    Jack E/NJ

  • Needsomehelp
    Needsomehelp Member Posts: 2 New User
    JackE said:
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design full charge capacity with its remaining full charge capacity. Post screenshot of the first part of the report if possible. Jack E/NJ


  • JackE
    JackE ACE Posts: 44,902 Trailblazer
    >>> the notification says it is "Charging" and the LED light is glowing. >>>

    At 2%, the battery is well below its critical charge level. It may or may not be salvageable. Try this. With the laptop plugged in, open ControlPanel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable'. Then scroll down and uncheck the box for fast startup. Save settings.

    Then open DeviceManager. Click 'batteries'. Right click and uninstall every driver you find in the batteries folder.  Then exit DeviceManager without reinstalling anything. Then shutdown Windows normally. Leave the charger plugged in but don't try to turn the machine on till the battery charge light changes from solid orange to solid blue.

    Jack E/NJ

    Jack E/NJ