RAM upgrade issue ntoskrnl.exe - Acer Nitro 5

Maxis_well
Maxis_well Member Posts: 10

Tinkerer

edited November 2023 in 2020 Archives

Hey,

I recently upgraded my RAM memory on my laptop (Acer Nitro 5). The RAM is compatible with the laptop (same speed, ddr4, 8GB). The problem is that whenever I try to boot up the windows, the screen turns black with Acer logo. Then I have to press the power button, and the blue screen of death shows up. After it the windows works properly.

I've also checked the memory with Windows Memory Diagnostic, there wasn't any error, the ram seems fine.

Please help me solve this problem. 

Maxis_well

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    What is the model of the old and new RAM? Same speed is not enough, CL and the rest of the timings should be the same as well.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Maxis_well
    Maxis_well Member Posts: 10

    Tinkerer

    The old one is the stock one: 8GB, SODIMM, DDR4, 2666MHZ, Kingstond brand

    The new one is: 8GB, SODIMM, DDR4, 2666MHZ, ADATA brand

    More info you can get on the attached picture


  • batmalin
    batmalin Member Posts: 4,231 Guru
    Post the spd tab of both sticks. You could try to remove the Kingston one and put the Adata in the slot where Kingston was and leave it with 8gb Adata only. Try other combinations as well.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Maxis_well
    Maxis_well Member Posts: 10

    Tinkerer

    Ok here's the SPD tab. I will try to swap these sticks with different slots. 



  • Maxis_well
    Maxis_well Member Posts: 10

    Tinkerer

    Ok, I've tried different slots. Unfortunately it didn't work and I found out that the RAM stick is faulty. I will buy a new one. Thank you for the help. :+1:
  • batmalin
    batmalin Member Posts: 4,231 Guru
    You are welcome!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158