Nitro 5 does not boot

Mr_Flameless
Mr_Flameless Member Posts: 2 New User
edited November 2023 in 2020 Archives
Model: an515-52-79y9
On power button: 
Keyboard lights up
Screen remains black
Fans start and stop within 5 seconds
If kept on it start to heat up
Periferics light up if connected, phone charges, head phones light turns on, mouse led does not work

What I tried so far:
Battery removal and reconnection
Ram slot changing and exchanging between both sticks I have
Battery drain pinhole pressing with a clip
Bios reset by disconnecting the small battery for 20 minutes
SSD reinsertion

Answers

  • Mr_Flameless
    Mr_Flameless Member Posts: 2 New User
    I should had before this happened there was a big freeze just as I closed a game of Rust. On restart with the power button it didn't start.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited November 2020

    Hi Mr_Flameless,

     I am very sorry to hear that you are having issues with your Acer product (Nitro 5), by the information you have provided above, my understanding is that you have tried the steps that most of the users will recommend in the forum. Have you tried contacting Acer support yet? My recommendation is to contact Acer official local support channels directly for better assistance: 

    Note: Unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.


    Thanks,
    Acer-Manny

  • plewislinux
    plewislinux Member Posts: 3 New User
    Was nitrosence on? Were the fans on high when you closed Rust? Were you running a custom Nvidia profile? Were you auto or manual overclocking? Did you try the HDMI output? Does the backlight do anything?
    There are 2 graphics paths one should work if the other fails. If both are not working after a bios clear then that's bad news. Like board-level meltdown.
    I kinda suspect an over-temperature situation. Disconnect all you can and try just starting with the power supply and a stick of memory. 
    Good luck to you.