E5-575G-50PY: BIOS settings cannot change. Not even able to select, all the lines are Gray colored

Kushan
Kushan Member Posts: 4 New User
edited October 2023 in 2020 Archives
Can't change any setting in BIOS. I need to change boot order but non of the option can be selected in any tab. All the settings are deselected (Gray colour). Trying to install windows in newly installed M.2 SSD drive but failed to select boot menu. I previously set supervisory password but not it is not able to remove from BIOS menu; it also got gray colored.  (I remember the password but cannot remove it since it cannot be select by arrow keys)

My Laptop is Acer Aspire E 15 (E5-575G-50PY) OS Windows 10
Please refer attached images. Most of the options are in gray color.
Please help... 😪😪😪😪



Thread was edited to add model name to the title and to hide sensitive information

Answers

  • Kushan
    Kushan Member Posts: 4 New User
    Does any one know how to fix this? Acer live chat says that they cant help me since the warrenty period is over. If they help they will charge 100$ per one solution.