SF514-54T low battery life and overheating issue

SuchiB
SuchiB Member Posts: 3 New User
edited November 2023 in 2020 Archives
I bought my system in July and had microphone issues since day 1. About 10 days back support engineer visited and reinstalled the OS. Since then the overheating and battery life issue has been extreme.

The laptop heats within 5 minutes of powering up irrespective of charging status. The whole body becomes tough to touch. The temperature reading in HWmonitor below is when the laptop has been idle for about 1 hour with no apps running.


Also, since then the average battery life with same tasks as before (one MS Word doc open and one or two windows in Firefox) have come down from 6-7 hours to ~2 hours with minimum use on battery saver mode.

What should I do? Acer support has been completely useless.


Best Answer

  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    Answer ✓
    Did the technician have the laptop opened at all during his visit? It's hard to image what could cause that other than something like the fan not running, and that would be most likely a wire unplugged.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • SuchiB
    SuchiB Member Posts: 3 New User
    SuchiB said:
    I bought my system in July and had microphone issues since day 1. About 10 days back support engineer visited and reinstalled the OS. Since then the overheating and battery life issue has been extreme.

    The laptop heats within 5 minutes of powering up irrespective of charging status. The whole body becomes tough to touch. The temperature reading in HWmonitor below is when the laptop has been idle for about 1 hour with no apps running.


    Also, since then the average battery life with same tasks as before (one MS Word doc open and one or two windows in Firefox) have come down from 6-7 hours to ~2 hours with minimum use on battery saver mode.

    What should I do? Acer support has been completely useless.


    The outer body temp with just MS Excel running in battery saver mode is 109 degree F

  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    Answer ✓
    Did the technician have the laptop opened at all during his visit? It's hard to image what could cause that other than something like the fan not running, and that would be most likely a wire unplugged.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SuchiB
    SuchiB Member Posts: 3 New User
    billsey said:
    Did the technician have the laptop opened at all during his visit? It's hard to image what could cause that other than something like the fan not running, and that would be most likely a wire unplugged.
    Yes he opened the laptop and changed the drive (if I am not wrong) to check the issue. He replaced the drive again but since then the problem is persisting. I have tried reinstalling Windows again thinking it might be a software problem but didn't solve anything.

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 702 Moderator
    Hi @SuchiB,

    Please be informed, Acer community is a peer to peer support with user helping each other. Regarding your issue i would suggest you to contact Acer support in your region and report the issue.

    Link: https://www.acer.com/ac/en/IN/content/service-contact

    Note: This thread will now be closed.

    Regards,
    Acer-Samuel
This discussion has been closed.