Problems with Zoom - Spin 5.

cecilias
cecilias Member Posts: 2 New User
edited November 2023 in 2020 Archives
I've just bought a Spin 5 and if I use Zoom with it, in a short amount of time (like 30 minutes) the screen begins to have problems. It becomes all blurred because the image doubles and it is very annoying. What should I do?

Answers

  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    First of all, which Spin 5 do you have? It should have a number like SP5xx-xxx-xxxx. Can you show us a picture of the problem screen?
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  • cecilias
    cecilias Member Posts: 2 New User
    It is a SP513-54N-56XE. I'm really sorry but I didn't take a picture of the screen. Anyway the second time I've tried to use Zoom, the problem of the screen changed and, after 40 minutes, all the images of the videos, of the others and of mine, became black squares. The webcam still worked and after I closed the Zoom page everything was normal.
  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    I've seen Zoom pixelate when the network isn't fast enough, that sounds like what you were seeing. Was either end on an internet connection that didn't meet the standards for broadband? IIRC you need something like 7Mbps to support a session...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.