Sudden crashes while running Photoshop Predator Helios 300 (PH315-52)

TheIrishNinjas
TheIrishNinjas Member Posts: 18 Troubleshooter
edited November 2023 in 2020 Archives
Hi all!
So, I've recently been using Photoshop on my Predator Helios 300 (PH315-52) a lot for art, and often for seemingly no reason the whole laptop will crash. The first few times it happened it caused a BSOD, usually Store Data Structure Corruption with ntoskrnl.exe showing up as the culprit, but now since changing my power plan it just immediately crashes with no warning, sometimes with a weird single beep noise accompanying the crash.

The few times that this has happened I had Photoshop open for a while, and I received a similar crash one time immediately after plugging the laptop in to charge. I regularly play games on this laptop and this does not happen, the only time it has happened is when using Photoshop, with documents saved locally and in the cloud. Immediately after the crashes I have checked the Event Viewer and in it, along with an error stating that the crash was unexpected, are a few warnings stating that a corrected internal parity error has occurred in the Processor Core. I heard that warnings can be ignored before but the frequency of this message makes me think it could be an indication of what's going on.

Any ideas what might be happening here and any potential fixes? I'm a fourth year student in college using the laptop for assignment work so sending it to be repaired is an absolute last resort for me.

Comments

  • NateIsTaken
    NateIsTaken Member Posts: 17 Troubleshooter
    Are you using the Nvidia Studio drivers? If not, those drivers often help with bug fixes faster. To install them instead of the game ready drivers, go to drivers in Geforce Experience, click the 3 dots top right, click studio drivers. Sorry, but I don't really know what is going on either. This was the only thing i could think of. 
  • TheIrishNinjas
    TheIrishNinjas Member Posts: 18 Troubleshooter
    Are you using the Nvidia Studio drivers? If not, those drivers often help with bug fixes faster. To install them instead of the game ready drivers, go to drivers in Geforce Experience, click the 3 dots top right, click studio drivers. Sorry, but I don't really know what is going on either. This was the only thing i could think of. 
    All the drivers I'm using are the ones that came installed in the laptop, have had to reinstall them a few times but always from the Acer drivers page. I'll look into this, thanks!
  • TheIrishNinjas
    TheIrishNinjas Member Posts: 18 Troubleshooter
    Are you using the Nvidia Studio drivers? If not, those drivers often help with bug fixes faster. To install them instead of the game ready drivers, go to drivers in Geforce Experience, click the 3 dots top right, click studio drivers. Sorry, but I don't really know what is going on either. This was the only thing i could think of. 
    I downloaded the latest Studio driver and it still crashed after a while of using Photoshop. Thanks for the advice though!