Acer Chromebook Black Screen

System
System Member Posts: 4,554 Seasoned Practitioner WiFi Icon
edited November 2023 in 2020 Archives
This discussion was created from comments split from: Acer Chromebook 11-CB3 111 Black Screen.

Answers

  • Hyppelnklara
    Hyppelnklara Member Posts: 1 New User
    Hello, I bought my acer chromebook for barely six months ago and the screen has turned completely black with some white spots. It lights up when it's on or charging but I can not do anything. I've tried everything. 
  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    edited November 2020
    Define 'everything'. :) Have you done a long press on the power button to force a power down? That likely will fix it if it's stuck in a sleep mode...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @Hyppelnklara

    You need to disconnect the laptop from the charger. After that press and hold down the power button and the refresh button together for 30 secs. After that connect back he charger and then try to turn on the laptop and check with it.

    Hope it will help you in some way.