Nitro 5 An515-55 100% battery but cannot run without AC adaptor

Jtin
Jtin Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello, I bought my Nitro 5 just few months ago, which is a I5-10300H with GTX1650ti.
I cannot use the laptop now without plugging the AC adaptor.
I can only turn it on and work on it with the AC adaptor plugged, it shows 100% charged inside the window, but it will immediately shut down when I remove the AC adaptor.
I did try to check the battery status with the "Care Center" software, and result shows "Good" so I have no idea if this is battery issue or what. 
Please advise how this can be fixed. Thank you.

Best Answer

  • Jtin
    Jtin Member Posts: 2 New User
    Answer ✓
    [Solved] 
    To whom have the same problem as me, I just have this problem solved by running the "Battery Calibration" from the Care Center.
    It requests the battery 100% charged and have the AC adapter plugged in to run the Battery calibration. It took more than 4 hours for the process.
    And after the process completed, I just removed the AC adapter to check if it will shut down and it did not.
    I also tested it by shutting down the laptop and turned it on again without the AC adapter, it works normal again. 
    I will report again if related problem appear again.

Answers

  • Jtin
    Jtin Member Posts: 2 New User
    Answer ✓
    [Solved] 
    To whom have the same problem as me, I just have this problem solved by running the "Battery Calibration" from the Care Center.
    It requests the battery 100% charged and have the AC adapter plugged in to run the Battery calibration. It took more than 4 hours for the process.
    And after the process completed, I just removed the AC adapter to check if it will shut down and it did not.
    I also tested it by shutting down the laptop and turned it on again without the AC adapter, it works normal again. 
    I will report again if related problem appear again.

This discussion has been closed.