Aspire ES1-521 touchpad and Mouse problem

pennesw
pennesw Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi everyone
I have a problem with my notebook.
When I installed windows 10 the touchpad freezes every few seconds and then restarts, same thing with the USB mouse.
I have already installed the drivers from the ACER site, I can't solve the problem

Answers

  • LunaAdmirer
    LunaAdmirer Member Posts: 112 Skilled Fixer WiFi Icon
    Hi @pennesw

    Try to refresh your unit and then check

    Use the following steps to refresh your computer.

    1. Press the Windows (Image icon_Windows8_keypng) key + C, or swipe in from the right edge of the screen to open your Charms.
    2. Click Search, then type Recover.
    3. Click Acer Recovery Management.
    4. Select Customized Restore (Retain User Data).
    5. Click Next.
    6. Select Refresh.
    7. Click Reset.
    By doing refresh, all the installed apps will be deleted , only your personal pictures and videos will be saved.

    Click Yes if this was useful to you!! :)
  • pennesw
    pennesw Member Posts: 2 New User
    Hi, 
    Thankyou for your reply, 
    I've already formatted my laptop with windows 10 trying to resolve my problem, but it doesn't work. Every 2/3 seconds the computer freeze for 1 sec. Since windows is loading. 
    Thank's in advance.