My WD externl HDD is not recognisable on predator - helios 300 laptop PH315

Prasad499
Prasad499 Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
Hi ,

I bought this acer predator helios 300 laptop (PH315) three days ago. i am trying to connect my WD external HDD drive, on device manager, i could see the yellow exclamation mark on usb mass storage and status showing as

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

I tried troubleshooting but didnt work. I tested my external drive on another laptop and is working fine. Its not visible on disk management either.If i insert pendrive, it working fine.
Please suggest how to fix this or let me know if this cant be fixed so i can return it to seller.

Immediate help would be appreciated.

Answers