My Acer predator Helios 300 keeps disconnecting from the charger.

GlacierNL
GlacierNL Member Posts: 1 New User
edited November 2023 in 2020 Archives
My Acer predator Helios 300 keeps disconnecting and reconnecting from the charger. When I leave it charged and the battery reaches around 70%, the charger disconnects. After about 10 seconds, the charger reconnects. Why is it doing this? I need help ASAP.

Answers

  • What is the exact model of the notebook? Example an515-51-75kz. Can you check the battery status with hwinfo64?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oustoura
    Oustoura Member Posts: 3 New User
    I have the same problem, my charger keeps disconnecting then connecting back. did we find a solution for this ?
  • @Oustoura What is the exact model?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HULU
    HULU Member Posts: 20 Networker
    GlacierNL said:
    My Acer predator Helios 300 keeps disconnecting and reconnecting from the charger. When I leave it charged and the battery reaches around 70%, the charger disconnects. After about 10 seconds, the charger reconnects. Why is it doing this? I need help ASAP.
    The guess is that the battery life is exhausted. Lead to unstable battery charging. I suggest you replace the battery with a new one.


  • HRabin
    HRabin Member Posts: 1 New User
    @Oustoura What is the exact model?
    Predator G3-572  (helios 300)

  • What is the exact model of the notebook? Example g3-572-75kz. Can you check the battery status with hwinfo64?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)