Predator G3-710 CPU Fan rarely starts, and runs for only like a minute. Heat Issues

2»

Answers

  • Neraidaphobia
    Neraidaphobia Member Posts: 13

    Tinkerer
    edited April 2019
    The highest temp recorded on the CPU is 100.  Lower end is 63. (used 3 different utilities to check, since CPU-Z has issues in the past with the mobo)  Mid 60's should be ok under load, but when doing anything at all, even watching a youtube video, it will climb up to 100 in less then 10 min, and sit there for a while before the fan kicks on for 1-2 min and it drops back down for less then 10 min.  The only time it will sit at 63 is when literally nothing is happening and the monitors are sleeping.

    The GPU is working fine, maxing at 71, usually sitting at around 51.

    Also, as mentioned before the heat issues are correlated with performance problems, such as as it gets closer to 100, i will experience stuttering, framerate drop, and input lag.  While on the lower end, there are fewer, or no issues.

    Also the site provided is the one that told me there is nothing to be done since it is out of warranty, cannot access chat, and i'm sure that i will have the same problem if i try to call them.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    I do not see another solution! I think you should try to update the bios! Now, have you tried also upgrading windows 10 to version 1809? The bug may also be in windows 10!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Neraidaphobia
    Neraidaphobia Member Posts: 13

    Tinkerer
    edited April 2019
    Always keep my windows up to date.  I agree it probably a bios issue, but i cannot get a response from acer if i should update to A2 or B2 or A3 (the ones i found), and if it doesnt work there is no way i can repair it and will have to pay the overpriced service charge from ACER to fix it.  Also, running the update is what caused my PC to fail and have to send it to service where i got the wrong bios to begin with.  
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Read thru this from the beginning. I also agree with egydiocoelho  that when the fan stops, it does not necessarily mean trouble. But I suppose if it was mine, I'd probably try the ALT+F10 cold boot factory reset to see what happens before any Win10 updates have a chance to mess things up. Jack E/NJ




    Jack E/NJ

  • Coqui13
    Coqui13 ACE Posts: 2,215 Pathfinder
    Neraidaphobia, have you tried updating to latest BIOS v.R02-B2?

    ☑ No trabajo para Acer, soy voluntario.
    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ Lo siento pero no se responde a preguntas de manera privada, debe abrir un nuevo tema en el lugar indicado del foro para que pueda recibir ayuda.

    ★★ ACE Pathfinder 2015-2019 ★★

  • Johnny411
    Johnny411 Member Posts: 1 New User
    I have the same issues I have updated the bios to current and still not sorted. I'm going to replace the CPU fan and see if that helps. I'll let you know when it's replaced. 
  • JakobKH
    JakobKH Member Posts: 4 New User
    Just leaving a note here, as I had similar problems and seem to have solved them.
    It seems that the G3-710 fan gets worn down in the sense that after some time it cannot spin at low RPM. The G3-710 fan should always spin, but when it gets worn down, it cannot spin at the about 1000 RPM it normally would. In stead it's not spinning at all, and only when the CPU gets really warm (around 90-100 degrees Celcius) it spins up - probably because the bios then gives the fan full throttle which is enough to kick it and make it spin at around 4500 RPM.
    Once the CPU has cooled down, the fan does slows down, but because it is worn out, it doesn't just stay at 1000 RPM, but in stead it shuts down completely - until the next time the CPU is too hot.
    I solved the problem by buying a replacement fan (same model as in the G3-710 - they are not produced anymore, but I found one on Ebay), and simply replacing only the fan, not the heatsink (the fan is held in place by four small screws).
    Alternatively, you will have to replace the entire heatsink/fan with another model, I guess.
  • JakobKH
    JakobKH Member Posts: 4 New User
    Oh, I forgot to mention: The spare part is called DC.10811.012 (somtimes without the ".")

Categories