My Helios 300 isn't detecting my 2nd SSD

Dublink
Dublink Member Posts: 5 New User
edited November 2023 in 2020 Archives
I don't know what happened today, but my laptop isn't detecting my internal SSD! I got it last year and I was using a file from the disk a few hours ago, but suddenly I'm told that the disk is gone. Can't seem to find a working solution online...

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,478 Trailblazer
    Hi,
    Could you please post the full model name of the laptop, like PH3xx-xx, also could you please post the Disk Management picture and This PC pictures.

  • Dublink
    Dublink Member Posts: 5 New User
    Oh, sorry about that. I have a Predator G3-571. I bought a Seagate 2TB Firecuda SSD assigned to my F: drive, but it's nowhere to be seen.



  • Dublink
    Dublink Member Posts: 5 New User
    Sorry if I wasn't clear before, but I was using accessing a file from that drive and I have about 12GB+ files on it. I don't wish to erase anything on there. I don't even think my laptop would be able to locate the drive, which is the problem. I had this laptop for 2 years and this new drive for 1 year.

  • brummyfan2
    brummyfan2 ACE Posts: 28,478 Trailblazer
    No problem, I think the problem may have caused by the OS drive C, it's almost full, take out the 2TB drive and transfer some files from C to another spare external HDD, then try again by installing the 2TB drive.
  • Have you also checked if the 2tb ssd is showing on the information tab of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Dublink
    Dublink Member Posts: 5 New User
    No problem, I think the problem may have caused by the OS drive C, it's almost full, take out the 2TB drive and transfer some files from C to another spare external HDD, then try again by installing the 2TB drive.
    No, still doesn't detect anything.

    Have you also checked if the 2tb ssd is showing on the information tab of the bios?
    Is this what you mean?


  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dublink
    Dublink Member Posts: 5 New User
    Sorry for the lack of replies. I discovered a few days ago that my SSD had actually died, which is why it couldn't get detected. Seagate agreed to recover my data for free for only this time. I looked it up and apparently this tends to happen with some SSDs, though I had mines for about a year. Anyways, thanks to everyone for trying to help me. ^_^
  • You are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)