ACER BAD CUSTOMER SUPPORT

27/09/2018 My laptops keyboard was not working properly, so I filed a complain on 27/09/2018.
28/09/2018 THE ENGINEER FROM ACER CALLED ME AND ASKED TO SEND HIM THE PICTURE OF MY KEYBOARD.

14/10/2018 But till today it's showing awaiting spares, as today is 14/10/2018.
So it's more than fifteen days but still my laptop keyboard is not repaired. I have called them numerous time still they are not telling me any exact date.They always say that it will repaired in a day or two but no repair

Name-MR.Harjot Singh
Serial Number-NXGT1SI00***************
Case Status-Awaiting Spares

SNID-**********
Case Creation Date -27/09/2018

Case ID-********

PLEASE DO SOMETHING AS SOON AS POSSIBLE IN THIS REFERENCE.

[Edited post to remove unallowed content – Acer-Dan]

Accepted answers

Sharanji

harjot
Sorry to hear about your experience. Primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. The Acer community is not design for direct customer support consultation, or complaints.
Please contact Acer support in your region and they will be happy to help you.

You can escalate the case to the concerned Acer authorities in your region and get the issue resolved. Here's the Acer support network weblink for your region. Click on " Support Escalation Matrix" at the top right corner and download the details. Contact the concerned support in your state to escalate the case and they will be happy to address your concerns.
Acer India support network : Acer India Support Network

Acer India support : https://www.acer.com/ac/en/IN/content/service-contact
Acer worldwide : http://www.acer.com/worldwide/support/

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

All comments

Commodore_1995#

The Acer Forum is a peer to peer community! We do not replace technical support, but some users who are community moderators work for Acer! I recommend you send a private message to @Acer-Karp, @Acer-Manny or @Acer-Jose! They will be able to verify to you what is happening with your notebook!

Post here the result of solving your problem!

Sharanji

harjot
Sorry to hear about your experience. Primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. The Acer community is not design for direct customer support consultation, or complaints.
Please contact Acer support in your region and they will be happy to help you.

You can escalate the case to the concerned Acer authorities in your region and get the issue resolved. Here's the Acer support network weblink for your region. Click on " Support Escalation Matrix" at the top right corner and download the details. Contact the concerned support in your state to escalate the case and they will be happy to address your concerns.
Acer India support network : Acer India Support Network

Acer India support : https://www.acer.com/ac/en/IN/content/service-contact
Acer worldwide : http://www.acer.com/worldwide/support/

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

Swarnendu04

harjot said:

27/09/2018 My laptops keyboard was not working properly, so I filed a complain on 27/09/2018.
28/09/2018 THE ENGINEER FROM ACER CALLED ME AND ASKED TO SEND HIM THE PICTURE OF MY KEYBOARD.
14/10/2018 But till today it's showing awaiting spares, as today is 14/10/2018.
So it's more than fifteen days but still my laptop keyboard is not repaired. I have called them numerous time still they are not telling me any exact date.They always say that it will repaired in a day or two but no repair
Name-MR.Harjot Singh
Serial Number-NXGT1SI00***************
Case Status-Awaiting Spares
SNID-**********
Case Creation Date -27/09/2018
Case ID-********
PLEASE DO SOMETHING AS SOON AS POSSIBLE IN THIS REFERENCE.
[Edited post to remove unallowed content – Acer-Dan]

After how many days your laptop is repaired? Because I am facing the similar issues. Very very bad service from acer.

Samuel-Acer

Hi @Swarnendu,

You have commented on one of the older topics where the users may not respond or active. Request you to create a new topic with the issue.

Regarding the repair time, it depends upon the part availability in your local acer repair center. Also, This year due to pandemic situation repair times are bit longer than usual.

I would request you to contact your local Acer support for additional on repair time.

Link: https://www.acer.com/ac/en/IN/content/service-contact

Note: This thread will now be closed.

Regards,
Acer-Samuel

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