Why is my an515-42 doing this?

aNeatGrow
aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives
Here is a video I uploaded online so you guys can see whats happening.
https://streamable.com/5vz1t9

Before this happened, my screen froze and i had no choice but to force shut down my device. now when I turn it up, it doesnt boot up anymore, some kind of loop. if you are gonna tell me to reset my device, my screen is just pure black and doesnt show up anything. just the light on and off. please help me, thank yall so much.

Answers

  • What happens when you reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    What happens when you reset the battery?
    absolutely nothing.
  • Try disconnecting and reconnecting rams memories.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 2fresh9969
    2fresh9969 Member Posts: 1 New User
    Did you figure it out?  I am having the exact same issue. It froze and I had to force shutdown also.
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator
    Hi @2fresh9969,

    We request you to share the exact model name of your unit with the clear description of the issue. that way it would be easier to help you.

    Regards,
    Acer-Samuel