Backlit keyboard not working, 2 week old Swift 3. Please help!

canno90
canno90 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi community,
Purchased an Acer Swift 3, 2 weeks ago and the keyboard has been fine, until the latest windows update. Now it does not light up at all, even on start up. Have rolled back the update, changed FN key to function in BIOS, tried the F8 key numerous ways etc. Nothing has worked. Has anyone else experienced this problem? Do I need to return my device? Thank you in advance. Canno90.

Answers

  • HULU
    HULU Member Posts: 20 Networker
    Probably your computer is not suitable for updated windows. It is recommended to use the original system of this machine. See if it returns to normal.
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Backlight is a pretty simple circuit. If the F8 (or Fn-F8) toggle isn't working then something is likely wrong, as opposed to just a driver issue. Contact Acer support and see what they say.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.