ASPIRE E 15 screen black - E15 model is E5-573-P8ZC

Pat27
Pat27 Member Posts: 4 New User
edited November 2023 in 2020 Archives
When my ASPIRE E 15 is switched on the ACER logo comes on to screen and circle spins around but then logo comes up again saying Preparing Automatic Repair but then screen turns black

Best Answer

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Answer ✓
    The symptoms and error code suggest the memory module has an issue. They rarely fail so it may simply need its contacts cleaned and re-seated in its mainboard slot. Usually happens during warm and humid conditions. Unfortunately this requires removal of one screw affixing and then removing the DVD drive, removing 19 screws affixing then prying off the base cover, and disconnecting and removing the battery to gain access to the module. I can go through the specifics of doing this if you like, but it may be more practical to take the machine to a highly-rated local shop like Mike-o-Soft for an repair estimate. You can try to do this online by clicking their free quote button. https://mike-o-soft.co.uk/   
      Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Press and hold the power button for about 5 seconds till the machine shuts off. Unplug the charger. Gently press and hold a paperclip into the battery reset pinhole on the bottom for about 30 seconds. Then plug the charger back in. Wait for the battery charge LED turns from steady orange to steady blue. Then urn the machine back on. If there is no pinhole, please specify your full E15 model number. E5-5xxx???. Jack E/NJ

    Jack E/NJ

  • Pat27
    Pat27 Member Posts: 4 New User

    Thanks JackE. There is no pinhole my E15 model is E5-573-P8ZC.    I did get an error message 0xc0000001
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    How much factory RAM was installed? Did you install more? Jack E/NJ

    Jack E/NJ

  • Pat27
    Pat27 Member Posts: 4 New User
    not sure if this is what you want, not very good with computers.8 GB DDR3L Memory      1000 GB HDD, I haven't installed more
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Answer ✓
    The symptoms and error code suggest the memory module has an issue. They rarely fail so it may simply need its contacts cleaned and re-seated in its mainboard slot. Usually happens during warm and humid conditions. Unfortunately this requires removal of one screw affixing and then removing the DVD drive, removing 19 screws affixing then prying off the base cover, and disconnecting and removing the battery to gain access to the module. I can go through the specifics of doing this if you like, but it may be more practical to take the machine to a highly-rated local shop like Mike-o-Soft for an repair estimate. You can try to do this online by clicking their free quote button. https://mike-o-soft.co.uk/   
      Jack E/NJ

    Jack E/NJ

  • Pat27
    Pat27 Member Posts: 4 New User
    Thanks Jack, I think I will take your advice and to a local repairer
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Please let us know the results. Jack E/NJ

    Jack E/NJ