My laptop often makes this scratching noise when playing any audio, very disrputive

YUYUYU
YUYUYU Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
I had this noise on my last laptop as well, so I'm not exactly sure if it's something I'm doing that's causing it. I just have World of Warcraft and a couple other blizzard games on, nothing special

Answers

  • LunaAdmirer
    LunaAdmirer Member Posts: 112 Skilled Fixer WiFi Icon
    Hi @YUYUYU

    Try to uninstall the Audi driver and then install it again 

    1. Right-click on the Start button in the taskbar area and then click Device Manager to open the same. In the Device Manager, expand Sound, video and game controllers.  You should now see your audio driver name. 
    2.Right-click on it and then click Uninstall device option. You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
    3.Restart your computer once and windows should automatically restore the driver.

    Click yes if this was useful to you!! 
  • TANTANTAN
    TANTANTAN Member Posts: 55 Enthusiast WiFi Icon
    @YUYUYU
    is your model helios 300 2020 ? Did the noise occur during any gameplay ?
  • YUYUYU
    YUYUYU Member Posts: 6

    Tinkerer

    TANTANTAN said:
    @YUYUYU
    is your model helios 300 2020 ? Did the noise occur during any gameplay ?

    Yeah it does, I tried Luna's suggestion (thanks Luna) but the sound persists, restarting the computer will make the sound go away but then it comes back later.
  • YUYUYU
    YUYUYU Member Posts: 6

    Tinkerer

    edited September 2020
    Hi @YUYUYU

    Try to uninstall the Audi driver and then install it again 

    1. Right-click on the Start button in the taskbar area and then click Device Manager to open the same. In the Device Manager, expand Sound, video and game controllers.  You should now see your audio driver name. 
    2.Right-click on it and then click Uninstall device option. You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
    3.Restart your computer once and windows should automatically restore the driver.

    Click yes if this was useful to you!! 

    Hey Luna I tried this again but then I tried deleting all 4 devices listed under "video and game controllers" 3 came back but one didn't, is there any way to restore it? The sound is clearly different.

    EDIT: The stuff that auto-restored was Intel (R) display audio, NVIDIA high definition audio, and Realtek(R) audio. There were four before but I forget the name of the fourth one that didn't restore. The sound dosen't have the boom that it used to have.