My helios 300 (PH315-53-72XD) has a problem with keyboard screen's brithness fn keys

Est94
Est94 Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
when I hold down the fn keys to raise or lower the screen brightness, the brightness slowly rises or falls, it's like stuttering, is this normal? anyone has the same problem? or is it some error that should be solved with a bios update?
On other laptops, when you hold down the brithness keys the screen brightness goes up or down quickly.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    Est94 if u keep it pressed to lower or high brightness its should move faster but if u click it once at a time its normal also do not update the bios unless its to solve a specific issue that the bios notes state upgrade at your own risk try a battery powerdrain followed by a bios setup defaults also if it was working fine in the past check any latest windows updates that might had caused it and uninstall them good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Est94
    Est94 Member Posts: 8

    Tinkerer

    xapim said:
    Est94 if u keep it pressed to lower or high brightness its should move faster but if u click it once at a time its normal also do not update the bios unless its to solve a specific issue that the bios notes state upgrade at your own risk try a battery powerdrain followed by a bios setup defaults also if it was working fine in the past check any latest windows updates that might had caused it and uninstall them good luck :)
    The problem is when I keep it pressed, it moves slowly. I dont Know if this is normal in this model or is just a problem with my laptop
  • Est94
    Est94 Member Posts: 8

    Tinkerer

    xapim said:
    Est94 if u keep it pressed to lower or high brightness its should move faster but if u click it once at a time its normal also do not update the bios unless its to solve a specific issue that the bios notes state upgrade at your own risk try a battery powerdrain followed by a bios setup defaults also if it was working fine in the past check any latest windows updates that might had caused it and uninstall them good luck :)
    Since the very first boot it had this problem, I also tried booting ubuntu and the same, Brigthness goes up and down but slowly even if I keep it pressed 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    Kuron well personally i cant confirm myself as from model to model there might be hardware/software behaving differently hopefully someone owning one could step in and clarify it :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/