No sound after service pack update

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Answers

  • suniljp
    suniljp Member Posts: 166 Troubleshooter

    Yes you are correct download the fist one the executable one.

  • Alliciat
    Alliciat Member Posts: 16 New User

     

    I downloaded and installed the realtek driver for Vista.

    According to programs and features, it's there with date of 5/26/13.

    Still have no sound (If we get this fixed I will never update with windows again!!!).

    I saw speaker icon near where clock/date is on desktop, with red X so I opened Sound via control panel. Here's a screenshot.

    sound-d.jpg

    It's back to saying no audio device installed.

     

    Went to device manager>sounds, video, gaming:

    Device-Manager-post-realtek-install.jpg

    As you can see the 2nd device now has a downward arrow. In previous screenshot taken after you had me uninstall realtek from programs/features, it was a hdad device by microsoft (location 3 one I think), and had no down arrow.

    I right clicked this 2nd device and this is the information:

    realtek-hdad-detail-ss.jpg

    Why installing realtek resulted in all this, I have no clue.

    What shall I do now?

     

  • suniljp
    suniljp Member Posts: 166 Troubleshooter

    Sorry about that as your operating systtem is 64 bit you need to download and install the second driver listed there. Before you download and install the 64 bit audio driver uninstall realteck HD audio driver from program and feature.

    Post me back the results.

     

  • Alliciat
    Alliciat Member Posts: 16 New User

    Ok, np. I'll try the other one tomorrow (Monday). Thank you. Smiley Happy

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