Unable to turn on keyboard backlight - Swift SF315-52

OGRolvsvaag
OGRolvsvaag Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hello ,
I have had my Acer Swift SF315-52 in for service , and they had to replace my HDd. However after I got it it back I am unable to turn on the keyboard backlight . If I press the keyboard backlight toggle (located at F8) nothing happens. Using the Fn key+keyboard backlight toggle does not help either. Does anyone have a solution to how to fix this problem ? Thanks 

OG Rolvsvaag

Answers

  • LunaAdmirer
    LunaAdmirer Member Posts: 112 Skilled Fixer WiFi Icon
    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:
    1. In the search box on the taskbar, enter device manager, then select Device Manager.
    2. Right-click (or press and hold) the name of the device, and select Uninstall.
    3. Restart your PC.
    4. Windows will attempt to reinstall the driver.
  • OGRolvsvaag
    OGRolvsvaag Member Posts: 3 New User
    LunaAdmirer said:
    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:
    1. In the search box on the taskbar, enter device manager, then select Device Manager.
    2. Right-click (or press and hold) the name of the device, and select Uninstall.
    3. Restart your PC.
    4. Windows will attempt to reinstall the driver.
    Thanks.
    There are 2 keyboard drivers(HD Keyboard device and Standard Standard PS/2 keyboard . Should I uninstall both , and will Windows automatically reinstall drivers ?
  • billsey
    billsey ACE Posts: 35,226 Trailblazer
    Yes, remove both and Windows will reinstall when rebooted.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • OGRolvsvaag
    OGRolvsvaag Member Posts: 3 New User
    LunaAdmirer said:
    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:
    1. In the search box on the taskbar, enter device manager, then select Device Manager.
    2. Right-click (or press and hold) the name of the device, and select Uninstall.
    3. Restart your PC.
    4. Windows will attempt to reinstall the driver.
    Thank you both for your answers . 
    Uninstalling and reinstalling the keyboard deivers did not solve the backlight problem. I`ve been in contact with Acer and tried to solve the problem with other solutions , however unsucsessful. I guess the only option remaining is returning the laptop to Acer and let them fix the problem . 

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