Nitro 5 AN515-54-5812 Black screen - brand new.

Eriktalbot
Eriktalbot Member Posts: 1 New User
edited December 2023 in 2020 Archives
Just got the laptop on Wednesday. Opened it worked great downloaded steam and installed two games everything was great. Went to bed went to work the next day. Came home and opened the lap top and now the screen stays black and only the keyboard will light up. I’ve tried holding the power button off for 30 seconds and giving it 30 mins to reset and turn it back on doesn’t work. There’s no battery reset pin on the bottom like some models and I can’t access the BIOS when it boots because the screen stays black. Even plugging it into another monitor doesn’t work. What is going on? Any assistance would be great I don’t want to have to return this to amazon but I will if it comes to that.

Answers

  • sabahr4
    sabahr4 Member Posts: 18 Troubleshooter
    just hold the power button for 10sec until it boots up that's what worked for me
  • sabahr4
    sabahr4 Member Posts: 18 Troubleshooter
    OMG THE SAME THING HAPPENED TO ME 5 MIN AGO press the power button and if the lights on your keyboard don't light up close and open the laptop and try again if yes press again unplug your charger and plug it in again hear a sound no the laptop dead or your volume was at 0 yes wait for 15 sec if the Acer logo pops up yay it fixed like mine if no it's defiantly dead
  • sabahr4
    sabahr4 Member Posts: 18 Troubleshooter
    mine happened after power saveing mode so if you had that on it may be because of that
  • RageRipper
    RageRipper Member Posts: 28 Enthusiast WiFi Icon
    yes it happened a lot to me and its very annoying. My laptop sometimes also shows the black screen and i have the model an515-43. I Try reseting my battery by holding the power button your laptop and without turning the laptop on next time, I leave it for usually 6hrs and it just somehow it works every time if still not i turn it on and just leave it lit up keyboard. I know its like Dumb Logic but still it works for me.. 

    I have to deal with it Because the motherboard is yet not shipped by Acer. I have logged the complain and its been 20 days .