Acer switf3 SF314-57G wont turn on or boot fine

anilkateel
anilkateel Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
I have acer laptop Model : SF314-57G which after 2 weeks of purchasing wont start.
Situation : Laptop wont respond to power button, but connected USB wired mouse is powered on! 
Searched for possible solutions and got to know about battery pin hole reset. Tried & it worked, laptop is back online.

But the issue is repeating too often.  Tried disabling sleep, hiberatation..etc But issue repeats again and again.
Is there any permanent solution to this problem ?
Kinldy guide.

Answers

  • anilkateel
    anilkateel Member Posts: 7

    Tinkerer

    Note -BIOS is updated to v1.14 , which is the latest.
    Sleep mode is disabled in power options.
  • Can you still exchange the device with the seller? Can you still exchange the device with the seller? Have you tried disconnecting the keyboard and the lition battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • billsey
    billsey ACE Posts: 35,080 Trailblazer
    USB mouse thing is likely in the port that allows for charging devices even when the laptop is off. Test in safe mode to see if it's an added app that's borking up sleep mode.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • anilkateel
    anilkateel Member Posts: 7

    Tinkerer

    I can't exchange device. And what do you mean by disconnecting the keyboard and the lition battery? Hwo that will help here ?

    Yes USB mouse being on might be related to charging when off/sleep mode.
    So might be unrelated to wont boot issue right ?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2020
    The problem only occurs when windows hibernates or suspends the computer, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • anilkateel
    anilkateel Member Posts: 7

    Tinkerer

    Yes boots fine.  Never did hiberation. Also sleep mode is disabled.

    In fact I tried clicking on sleep mode few times and tried to see if I could reproduce the issue, but it comes back fine. Issue is when we leave laptop for long time. Some how something gets triggered and laptop goes to a state where I could see external wired mouse powered on but laptop wont wake up again! only battery pin hole reset helps! But this is pathete state for a brand new laptop! 

  • anilkateel
    anilkateel Member Posts: 7

    Tinkerer

    Today I even disabled quick boot option also. Lets see if issue is realted to it! 
  • Try disabling fastboot in the bios as well. Now, when you disconnect the peripherals from the usbs ports, does the same problem occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • anilkateel
    anilkateel Member Posts: 7

    Tinkerer

    Disabled fast boot. What do you mean by "  disconnect the peripherals from the usbs ports, does the same problem occur?" ? Are you asking me not to use usb mouse and give it a try ?

  • anilkateel
    anilkateel Member Posts: 7

    Tinkerer

    BTW acer support is pretty bad.. they came checked hardware, found no issues ( which I already tested) and reimaged OS. Issue repeats again ... They are cluseless now!
  • When you press the power button for a few seconds, does the laptop turn on?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,080 Trailblazer
    Check advanced power settings. You may be turning the disk off after some time and it's waking properly.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.