I can't download Predator Sense Model PH315-52

camz
camz Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
Hello! Can someone please help me?

I bought from a friend of mine the Acer Predator Helios 300. Before she hand it to me she reboot it.
I have upgraded the BIOS and I believe all the drivers are upgraded as well.
Everything works fine except from the fact that I don't have the Predator Sense at all.

I tried downloading from the Acer Drivers page but literally nothing happens when I click on "Setup.exe"
I tried following some of the questions here but it also didn't work.
It is still on warranty but I live in Portugal and there's no Acer store here. Does anyone know something I can try and do??

Mine is the Predator PH315-52-78VL





Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    camz acer support from your own country for your own model dont use setup.exe go to PredatorSenseUWP folder and install the appxbundle file (run as admin) as PS its a windows app now i even managed to get PS loading on a aspire 5 and a spin 5 if you have any doubts follow my thread here  also make sure the correct model name its in the bios starting with the word Predator PH315-52 if anything its missing it will not install that means the motherboard was changed and they didnt flashed the bios with the correct name on the acer service center and only acer fan fix it hope this is not the case  good luck 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • camz
    camz Member Posts: 5

    Tinkerer

    So, it doesn't appear anything with this name appxundle but I supposed it was this file with random characters so I did it and apperantly it was downloaded but it is not opening.

    Do you know what am I doing wrong???
    Here's how I see it now and I click it or run it as admin and it does nothing at all.


  • camz
    camz Member Posts: 5

    Tinkerer

    camz said:
    So, it doesn't appear anything with this name appxundle but I supposed it was this file with random characters so I did it and apperantly it was downloaded but it is not opening.

    Do you know what am I doing wrong???
    Here's how I see it now and I click it or run it as admin and it does nothing at all.


    It also does not appear in Control Panel