External monitor flickers when connected to right USB C of new Chromebook Spin 713

s6mike
s6mike Member Posts: 2 New User
edited November 2023 in 2020 Archives
The left USB C port connects to the same external USB C monitor without any problems.

However with right USB C port it flickers on and off every few seconds when at max resolution  (1920 x 1080 (60 Hertz). It works fine at other resolutions.

I've tried powerwashing, and also hardware reset (hold down refresh button before powering up on battery, and release when logo appears - see https://support.google.com/chromebook/answer/3227606?hl=en-GB). Though I'm not even sure the hardware reset happened (is there any kind of message or clue when you do it?)

It's a new Chromebook: CP713-2W-54PK, part number: NXHWNEK001

Thanks!

Answers

  • s6mike
    s6mike Member Posts: 2 New User
    I've just bought another one separately and it turns out to have exactly the same flicker issue - only on the right USB C port and only at the highest resolution. So I don't think my problem was a one off :(