255% resolve but stuck in 0% battery, icon not moving (charging icon)

chad05
chad05 Member Posts: 5

Tinkerer

edited October 2023 in 2020 Archives
Hello i just have a problem with my e5 575g, the battery icon has x mark and it says 255% available, cannot power on the laptop w/o the charger plugged in. I tried reinstalling the battery driver, press the reset power button for 5, 10, 30, 60 seconds, wait for 5, 10, 20 mins. but the problem remains.

So i tried to open my laptop, removed the battery, reinstall the battery, put back the cover, but same problem appears. Then i tried to reinstall again the battery but this time i didn't put back the cover. I open the power, with the charger plugged in (cannot open w/o the charger), the 255% available and the x mark in the battery is gone, but the battery icon show charging (moving icon) but just for 20+ seconds then stop moving, so i tried to put back the cover while the laptop is open, when i put back the ram cover, the 255% available and the x mark in the battery icon appers again. I tried to reinstall again the battery and open again, no x mark in the battery. But when the ram cover puts again, the problem appears again. I think it is because of the ram cover that touches the black button (shown in the picture). Hope you guys give me the solution. Thanks


Answers

  • chad05
    chad05 Member Posts: 5

    Tinkerer

    Update

    I reformat my laptop using usb recovery drive, the problem still exists. But this time it says that battery not detected. When open w/o the ram cover, the battery icon says 0% plugged in, but when the ram cover installed, the battery icon has x mark and says battery not dettected.