Confused over Spin 13 specifications

Beemer
Beemer Member Posts: 5 New User
edited November 2023 in 2020 Archives
I am interested in buying a Spin13 with i5,  128ssd, pen and HDMI port.  Here in the UK neither Acer Uk or any retail supplier can offer a product with all these facilities.   The Acer part number system is so obscure and many adverts omit spec details or offer incorrect specifications for the advertised product.   The specification that I want appears to be quite standard in the USA and in continental Europe,  just not in the UK.  Another point is why does Acer UK offer a spin 13 with i7 processor only flash storage buy a price tag of £900!

Answers

  • Can you specify the models? Example SF315-52-58VH.
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  • Beemer
    Beemer Member Posts: 5 New User
    How can I specify the model when I cannot find the product with the features I want?
    Spin13 with i5,  128ssd, pen and HDMI port.  
  • Beemer
    Beemer Member Posts: 5 New User
    I now have contacted Acer and didnnot get a satisfactory reply they said 
    'Thank you for contacting Acer.
    We do have Acer spin convertibles with SSD storage.

    See link: https://uk-store.acer.com/laptops/convertibles
    If you need any more information or have further question please do not reply to this email but reply to us online using this link: https://uk-store.acer.com/helpdesk/ticket/external/id/(number removed)
    end quote.
    So they gave no mention about ssd or hdmi availablity on a UK available Spin13 and also the link they provided says "case closed" and there is nowhere to write a reply.  For a product costing up to £999 I expect better pre customer service.   I think bye bye Acer.
  • billsey
    billsey ACE Posts: 35,240 Trailblazer
    When I go to the UK site and select "For Work", then Notebooks, then Chromebooks, then Spin 13 I see the NX.EFJEK.003 model that looks at first glance to match your specs... What am I missing?

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  • Beemer
    Beemer Member Posts: 5 New User
    You are missing the fact that it is not offering ssd storage.  Did you read all the spec and do you understand the significance of not using ssd?
  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    The Acer Spin 713 comes with an HDMI port. The Acer Spin 13 does not. I had a Spin 13 and recently got the Spin 713. I'm in Mexico and buy out of the U.S. so I won't swear model designations are the same for Europe.